Customer Service Travel Agent

Peter Lee ********@*****.***

Burnaby, BC, Canada 778-***-****

OBJECTIVE: Customer Service

highlights of qualifications

** *****’ experience in Retail Management and Sales

Diplomas in Business Administration and Micro-Computer Business Applications

Focused, organized, trustworthy, with supportive management style

Helpful and polite with caring attitude

Languages: English and Korean

relevant skills and experience

Provided general information to customers

Involved in stock control and management

Hired, trained supervised and mentored employees

Ensured high levels of customer satisfaction through excellent service

Completed store administration and ensured compliance with policies and procedures

Maintained outstanding store condition and visual merchandising standards

Developed business strategies to increase customer base and optimize profitability

Dealt effectively with any and all issues that arose from staff or customers

Provided an example of good behavior and high performance

Contributed to team effort by accomplishing related results as needed

employment history

Bee Clean Building Maintenance Inc 2019 - 2020

Skytrain Contractor, Burnaby, BC

Check and clean Skytrain and platforms

Primetime Building Maintenance Ltd 2017 - 2018

Skytrain Contractor, Burnaby, BC

Ensure cleanliness of Skytrain and platforms

Interpreter 1999 - Present

Contractor, Vancouver, BC

Provided interpreting services related to business, health, citizenship, passports

Marketing Executive 1996 - 1999

TCG Agency (Marketing D. Group), Vancouver, BC

Actively marketed products and services to prospective business clients

Peter Lee ********@*****.***

Page 2-778-***-****

Sales Executive 1995 - 1996

Vancouver Telephone Company, Vancouver, BC

Marketed to prospective business and residential customers for new phone/telecommunications accounts

Performed administrative tasks including filing, client relationship account management

Marketing Executive 1994 - 1995

Personal Image System Inc., Vancouver, BC

Sold data management marketing software

Manager 1993 - 1994

Mayfair News, Vancouver, BC

Managed retail magazine store, including staffing, banking, operational requirements

Manager 1991 - 1992

Milano’s, Vancouver, BC

Managed staffing, banking, operational & administrative tasks in local eatery

Branch Manager 1988 - 1991

KBC Enterprises Ltd., Vancouver, BC

Managed local headquarters of a large Export/Import company that focused on sales of plastic credit cards, business cards and a variety of other products

education

UBC Commerce/Business Administration (unfinished) 1995

Professional Programs (Real Estate), Vancouver, BC

Travel Agent Diploma, Universal Institute, Vancouver, BC 1993

Business Administration Diploma, CompuCollege, Vancouver, BC 1990

Micro-Computer Applications Diploma, CompuCollege, Vancouver, BC 1990

B. Comm in Business (uncompleted 3 years), Northland University (ICS), USA 1990

volunteer work experience

Controller/Treasurer 1990 - 2021

Young Kwang Presbyterian Church, Vancouver, BC

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