Service Representative Water Meter

TROY L.TOLSON

*** ********** *** *** *****, CT **511-1965

4-75-227-****-CELL

203-***-****-AL T

203-***-****-AL T

Objective

Motivated hardworking individual who enjoys working as part of a team seeks a position offering opportunity for advancement with performance.

Education

1986-1990 I

I ELI WHITNEY REGIONAL VOCATIONAL TECHNICAL SCHOOL,HAMDEN,CT Specialty,Machine tool program.

Experienced with CNC,Milling machines and Lathes

Recipient,Pratt&Whitney Award,1990

Recipient,Richard R.Moore Award,1989

Trade,Machinist

1/97-4/97

GATEWAY COMMUNITY TECHNICAL COLLGE,NORTH HAVEN,CT

· Major, Fire Technology,Fire Prevention&lnspection EMPLOYMENT

10/2013-12/19/2022 CONNECTICUT WATER COMPANY

Customer Account Representative, Responsible for making sure water accounts are billed accurately and correctly also answering external customer calls along with working with the customer service Dept.providing problem resolution on billing issues and assuring prompt and courteous service. 10/29/2001-10/2013

The Connecticut water company customer service Representative Handling inbound calls regarding customer complaints,inquiries on water bills and scheduling appointments for service Technicians to meet with customers on water meter changes,high bill investigations and answering General questions

East Haven Fire Department, East Haven,CT

911 Telecommunicator part-time receives calls for assistance from police,Fire,EMS and alarm companies. Worked closely with police and C-Med handled two way radio communications,worked under the direction of Battation Chief or Chief Officer.

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