Center Representative Nursing Assistant
Resume:
Starr Waters
Customer Service Rep/CNA
Salisbury,MD 21804
***************@*****.***
SKILLS
I have customer Service experience which includes in bound and out bound dialing. I am computer literate and a very quick learner, average 250 calls per day with the desire to reach higher goals. Over 15 years experience as a Certified Nursing Assistant and I am also CMT(certified medicine technician) certified. CPR and First Aide trained with experience in lift and hold techniques.
EXPERIENCE
West O.C Injury and Illness Center,12547 Ocean Gateway
Medical receptionist
Dec. 2021- Present( gave 2week notice)
Check in/Check out patients. Trained in EMR and verifying Various insurances ( Cigna, Blue Cross Blue shield, Priority Partner ect ..) multi tasking, faxing orders for Doctors. Scheduling.
United Needs and Ability, 688 East Main St. - House Counselor (overnight relief).
November 2020- Sept 2021
Assist with ADLS, transport to and from appointments.
Cook, light house work cleaning, help with ambulatory activities
HERLS Bath and Tile Solutions, Winterplace Park- Call Center Representative/New Hire Trainer.
July 2018 - October 13, 2019
Word and Excel Trained
Scripted inbound/ Outbound Call
275 calls per day
Training New hires
Atlantic General Hospital, Berlin,MD- CNA Med Surg.
January 2015- August 2017
Total patient care. Blood draw, Vitals, and charting.
Ambulation of patient and hourly turning.
EDUCATION
Wicomico High School, 201 Long Ave, Salisbury MD- Diploma
SEPT 1999- June 2003
Wor-Wic Community College, Salisbury, MD
OCTOBER 2004- CERTIFIED NURSING ASSISTANT
PRESENT- Chemical Dependency
Awards
Certified Nursing Assistant/ Geriatric Nursing Assistant
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