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Desktop Support Customer Service

Location:
Houston, TX
Posted:
March 16, 2023

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Resume:

Larry James Mccarty Jr

Houston, TX *****346-***-****

*******************@*****.*** • http://www.linkedin.com/in/larry-mccarty-212660239

Qualifications Summary

Self-motivated and highly analytical professional with extensive knowledge and hands-on expertise in information technology, system administration, troubleshooting, and technical support.

Capable of installing network infrastructure, evaluating performance, analyzing security, identifying vulnerabilities, and executing corrective strategies. Skilled in constructing network diagrams, developing technical documentation, and providing support for seamless customer experience and high user satisfaction. Articulate communicator; adept at delivering best-in-class customer service, collaborating cross-functionally, and fostering relationships with key stakeholders. Excel in creating user guides and configuring, managing, and maintaining networking equipment. Instrumental in installing and administering network technologies, peripherals, components, and drivers. Expertise in hardware tools, such as servers, printers, VoIP, networking, and telecommunications devices.

Education

Bachelor of Science in Information Technology, Western Governors University, Millcreek, UT, 2023 expected

Associate of Science Computer Networking Systems, ITT Technical Institute, Houston, TX, 2011

Technical Proficiencies

Windows/Mac Product knowledge Basic Programming Support Tickets Problem-solving Microsoft 365 Google Docs

Career Highlights

Western Governors University, Millcreek, UT 2022 – Present

Student – Bachelor of Science in Information Technology

Gain advanced and intricate knowledge of storing, securing, processing, and managing data and information, while developing insight into databases, software, and networking. Acquire and enhance skills in software testing, software development, software engineering, web design, programming databases, computer networking, and computer systems. Learn about wide-ranging IT functions, including scripting and programming, networking and security, systems and services, data management, and business of IT.

Key Modules: Network and Security -Foundations, Network and Security – Applications, Data Management – Foundations, Data Management – Applications, Technical Communication and Emerging Technologies

Admitted students to online learning platforms, reset passwords, and instructed both parents and students for optimized distance learning and effective use of applications.

Assisted IT staff and students lacking administrative knowledge in resolving problems and maintaining computers.

Additional Experience

Primary Teacher British International School in Madinaty, Cairo, EG, 2020 - Present)

Primary Teacher Cairo English School, Cairo, Egypt, 2018 - 2020

Primary Teacher Manchester, Cairo, Egypt, 2016 - 2018

Primary Teacher Windrose, Cairo, Egypt, 2014 - 2016

Desktop Support Intern SAN Jasinto University, Pasadena, TX, 2013

Certifications

CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Cloud Essentials + Linux Essentials CompTIA IT Operations Specialist – CIOS CompTIA Secure Infrastructure Specialist – CSIS



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