Call Center Service Rep

Ricardo Corley

***** ********* ******* **** 561-***-****

Boca Raton, Florida 33428 E-mail *************@*******.***

SUMMARY

Financial administrative accountant including sales, marketing and management experience with Investment Management, Food Processing, and Legal Industry Firms. Experience in legal services, sales, and accounting.

EDUCATION

Olive Harvey City College – Chicago, IL

Associate of Arts Degree – Business Administration/Accounting – Dean’s list

EXPERIENCE

Call Center Operations: Affordablehousing.com; GM Law Firm; Vision Group Holdings; Lead Zoom; Solar Media Teams; Natl. Auto Protection; Inbound Call Center; Lifeguard Financial.

Affordablehousing.com - Boca Raton, FL

Customer Service Rep: Nationally known website listings connecting property owners with renters/ HCV-PHA candidates seeking accommodations and financial solutions.

The GM Law Firm / NLSS LLP – Boca Raton, FL

Legal Assistant: Bi monthly client contact verifying accuracies and billing issues that clients are attempting to resolve insuring that client is following protocols while disputing debt.

Insphere Insurance Solutions: Sales, marketing, prospective insurance clients with Health,

Life and Disability Insurance Companies – Licensed Insurance Agent.

American Exhibitions, Inc. - Boca Raton, FL

Accounting Manager

Exhibition Show marketing and accounting duties. Created spreadsheets to track and monitor sales, identifying fixed and variable marketing costs providing administrative support for a Exhibition Tour in two cities, Orlando and Detroit, “Our Body The Universe Within”.

Adorno & Yoss, LLP - Boca Raton, FL

Accounting / Bookkeeper

Performed all accounting and bookkeeping functions; responsibilities include Billing, A/R, A/P, Real Estate Closings; Incoming and Outgoing Wire Transfers, and Trust Account Management. Additionally supporting satellite offices’ accounting department tracking and invoicing Bi-Monthly Collection Payments for their major Telecommunication client.

Glick Law Firm, P.A. - Boca Raton, FL

Accountant

Setup and operated General Ledger and Trust Accounts for a Personal Injury, Medical Malpractice and Wrongful Death Firm. Managing office administrator while maintaining all accounting and vendor relations.

LM Capital Corp. / Roberts Brothers, Inc. - West Palm Beach, FL

Successfully negotiated with food buyers, food brokers and food marketing divisions, gaining access to new markets in four states, while maintaining existing market divisions in sales and distribution of manufactured canned food products. Financial accounting, cash management, cash disbursement, audit supervision and administration.

REFERENCES AVAILABLE UPON REQUEST

Affordablehousing.com -

Customer Service Rep: Inbound/Outbound CSR calls connecting property owners with renters while linking these owners/renters: whether HCV/PHA candidates or individuals seeking living accommodations from rental properties posted on its nationally known website, assisting all sides thru the digital protocols.

GM LAW FIRM –

Legal Assistant: Bi Weekly calls to clients verifying protocol compliances are followed while insuring that client’s security interests and protections are provided during this process.

VISION GROUP HOLDINGS –

Inbound and Outbound calls offering free consultations for an eye exam to determine if one is a viable candidate for lasik surgery, to correct near or far sighted vision.

and eliminating the need for wearing eyeglasses.

LEAD ZOOM –

Outbound and Inbound calls offering free consultation for Cash Advances by determining if one is an eligible candidate for cash advance by asking pre-qualifying questions. If qualified and interested in cash advances, I transfer to potential lender for confirmation and approval.

SOLAR MEDIA TEAM –

Outbound calls to pre-qualify candidates a free consultation to determine if an eligible candidate for a free solar consult by asking pre-qualifying questions. If qualified and interested, I assist in scheduling free solar consultation.

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