Telephone Interviewer Customer Service

TIFFANY ZIMMERMAN

***** ****** **, ********, ** · 541-***-****

**********@*******.***

Highly motivated and innovative customer service delivery and sales person with proven leadership and team skills, accounting and design talents, seeking entry level receptionist position.

EXPERIENCE

SEPT 2022 – CURRENT

DIRECT SUPPORT PROFESSIONAL, rever grand

Documented patient behaviors and assisted with treatment modalities

Trained patient on handling money, and managing behaviors

Protected patient from harm through vigilant care and home training

Assisted patient in carrying our basic daily activities

Kept patients environment safe and hazard free

SEPT 2022 – CURRENT

TELEPHONE INTERVIEWER, venture data llc

Asked questions in accordance with instructions to obtain various specified information such as persons name, religious preference, and state of residency.

Identified and resolved inconsistencies in interviewers responses by means of appropriate questioning and/or explanation.

Compiled, recorded and coded results and data from surveys, using specified script and forms.

Reviewed data obtained from interview for completeness and accuracy.

Feb 2019 – March 2020

PHARMACY TECHNICIAN, HIRONS PHARMACY

Swiftly and correctly calculated dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists.

Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety/wellness and build customer loyalty.

July 2017 - December 2019

KAYS JEWELERS, SALESPERSON

Customer service delivery in person and by phone to differentiate and promote the company brand

Oversees inventory control, daily cash and credit receipt and return balances, and bank deposits

EDUCATION

OREGON MEDICAL TRAINING

PHARMACY TECHNICIAN 2018

FASHION INSTITUTE OF DESIGN & MERCHANDISING - 2009

SKILLS

Powerpoint, MS Office Suite, Excel

Excellent written and verbal skills, team based project design and implementation

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