EDUCATION

WORK EXPERIENCE

PERSONAL SKILLS

09-201*-**-****

AMA computer University

Bachelor's degree in Computer Engineering

03-201*-**-****

Mobily Communications Inc - Riyadh, KSA

Customer service representative - Inbound

and outbound

Answer incoming calls and respond to customer’s emails. Management and resolve customer complaints.

Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors.

Provide product and service information to customers. Upsell products and services.

Complete call logs and reports.

01-201*-**-****

Al Tayyar, Riyadh, KSA

Digital ads

Develop and implement online marketing policies and projects. Capture and track public sentiment and interests around the industry or product. Improve search engine optimization and general discovery of content by target groups. Analyze and report on web traffic, analytics, and engagement. 12-201*-**-****

Alorica. Philippines, Quezon City.

Internship

Managing operating systems.

Designing and testing computer hardware components, such as processors, circuit boards, memory devices and routers.

Designing, setting up and testing networks.

08-202*-**-****

Zengage - Pasay. Philippines

Arabic Bilingual Representative

Make outbound calls to clients to promote and sell a product or service Address client’s needs, complaints, or other issues with products or services Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engage in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed

Build lasting relationships with clients and other call center team members based on trust and reliability

Utilize software, databases, scripts, and tools appropriately 06-2022 present

POGP-DEXIN999 PASAY

I.T

Review diagnostics and assess the functionality and efficiency of systems Implement security measures

Monitor security certificates and company compliance of requirements Offer technical support to company staff and troubleshoot computer problems Install and update company software and hardware as needed Anticipate and report the cost of replacing or updating computer items

Quality Control

Self-motivated and strong logical thinking

CV-GULF.COM

YOUSIF YOUSIF

Sudanese

Victoria Tower, Panay avenue, Quez

on City

10-10-1993

male

advyid@r.postjobfree.com

090********

Microprocessor-based systems

Artificial Intelligence (AI) & Machine Learning (ML)

Excellent conceptual and analytical skills

Able to work on my initiative or as part of a team

Analysis and Decision-Making skills

Managing tasks and problem-solving skills

Analog and digital hardware and firmware design

Detail oriented, strong organization and a high degree of accuracy

Strongly focused, with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines

An in-depth understanding of all major social media platforms, blogging, and publications

knowledge in blockchain, crypto, and DeFi

knowledge base of cryptocurrency mining and trading crypto LANGUAGES

English

Arabic

Football

Fitness

HOBBIES

CV-GULF.COM

Contact this candidate