Scheduling Coordinator Customer Service

MATTHEW T. DORSEY

**** **** ******** ****, ***** Mountain GA 30083 · 312-***-****

matthew.dorsey **@*****.***

My objective is to obtain and secure a position with a company that promotes knowledge and growth while allowing me to utilize my computer software, communication, and customer service skills.

EXPERIENCE

FEBRUARY 2019 – PRESENT

UNDERWRITER, STATE FARM

As an underwriter my primary responsibility is using computer software programs to determine if an applicant is eligible or not for coverage. I am responsible for deciding if the applicant should be approved and under what terms. This position requires me to pay close attention to detail. If needed, I am also required to research and verify pertinent information needed to make sure policies are complete and accurate.

MAY 2015 – FEBRUARY 2019

SCHEDULING COORDINATOR-THERAPY SERVICES, university of chicago medicine

As a Scheduling Coordinator, I oversaw the services provided to a caseload of patients on the daily basis. My responsibilities also included interfacing with patients, families, and employees to ensure quality services were delivered. During my time as a coordinator, I advised on problem solving, employee staffing, and patient satisfaction while fulfilling other duties which included payroll, patient billing, and insurance verification.

EDUCATION

FALL 2007 – SPR 2010

Jackson state university

Some College

JUNE 2007

HIGH SCHOOL DIPLOMA, oak park & river Forest high School

Graduated with 4.4 GPA, member of the National Honor Society and Principal’s Scholar.

SKILLS

Critical thinking/problem-solving skills

Customer service driven

Excellent decision making

Great leadership skills

Works well in team environment

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