Service Representative Customer
Resume:
Princess Tuoh
Customer Service Representative
Atlanta, GA 30504
**************@*****.***
Focused professional with 4.5+ years of experience and proven knowledge of dispatch operations, logistics operations and customer communications. Aiming to leverage my skills to successfully fill the customer service roll at your company.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Call Center
Crane, consulting and outsourcing - Duluth, GA
May 2020 to March 2022
Manage borrowers with their mortgage loans and making payments on accounts. Dispatcher
Nisi Logistics - Atlanta, GA
July 2015 to January 2020
Remote Position
Communication personnel responsible for receiving incoming service calls for commercial truck drivers regarding disabled vehicles. Responsible for dispatching technicians to complete on site repairs. Communicated with customer and technicians to set up repair appointments. Responsible for creating invoices to account payable for complete repair assignments. Collections Agent/Customer Service
19002 dallas parkway Dallas,TX
February 2016 to May 2017
Greeting and listening to customers as they ask questions or express their concern over a purchase, service, account, or bill answering questions and resolving issues by opening and closing accounts, making changes to accounts, processing transactions and refunds, and providing account details. Keeping records of customers’ inquiries, concerns, and steps taken to fulfill their requests. Contacting customers to disclose changes to their accounts, billing, or order status. Calculating bill amounts. CNA-Carrara
4501 traditional trail, Plano TX
75093. January 2016- May 2020
My responsibility was to get my residential assistant with their daily activity feeding preparing them for their appointment and keeping up with their appointment schedules and making their appointments as well as family visits. TRW automotive
5531 Rafe Ct,
Flowery Branch,GA,30542
November 2013-April 2016
My responsibility was to assemble all brakes parts Making sure they are label properly and updating any information that is needed before getting them ready to be shipped out. Education
General Education Development
CHCP-The College of Health care professional
February 2016
Skills
• Typing
• Customer Service
• Communications
• Microsoft office
• Microsoft word
• Dispatch
• Dispatching
• Call Center
• Customer Support
• CNA license
• CPR certification
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