Data Entry Customer Service
Resume:
<€ Updated Resume ****.docx
skills, education, and experience with opportunity for growth advancement
EDUCATION:
Bryant & Stratton College, Rochester, NY
AAS. Criminal Justice Science, Current GP:
Anticipated graduation: May, 2013
Dean’s List — Fall, 2011- Spring 2013
Perfect Attendance Achievement Award — Fall 2011
Rochester educational Opportunity Center, Medical Secretary Program,
February 2009
+ Rochester Educational Opportunity Center Day Care Technician Program 85
Hours of Supervised Structured Early Childhood development (6 week
certificate program), November 1997
* Rochester Business Institute, Medical, Billing and Coding (24 credits), April
2007
+ Rochester educational Opportunity Center, Bridge Day Care Program-
Recognition of Practicum Excellence, November, 2009
+ Rochester Educational Opportunity Center, GED program, September 1996
* Certified Home Health Aide Training certificate completion, July 1993
23.75
RELATED COURSES / SKILLS:
Computer Skills: MS Word, Access, Excel, PowerPoint
Writter/Oral Communication
Organized
‘Team-oriented
Customer Service experience
Microsoft 2007 Word and Excel,
alphabetical and numerical filing,
keyboarding,
Customer Service
Business Math,
Medical terminology, Medical Billing and Coding
EXPERIENCE:
Rochester City School District’ Employment Store, Rochester, NY
‘Aug 2007-present
Full time Clerical Support
+ Provided support to customers via telephone
* Filing
* Faxing
* Customer Service
* Data Entry
Rochester City School District) Kelly Educational Staffing, Rochester NY
November 2005 — November 2006
Fulltime Clerical Support
* Provided courteous customer service to customers
+ Answered customer questions regarding the child’s education
+ Trained new employees and provided back-up coverage as needed
* General computer input
Rochester City school District/ Kelly Educational Staffing, Rochester, NY
November 2003 — November 2005
Fulltime Paraprofessional
* Providing teachers with classroom procedures
* Organized and supervised children activities
* Acted s a substitute for absent employees
* One on one aide for children with different disabilities
Volunteer Experience:
Rochester City School District/ Early Childhood Development,
Rochester NY, 2007/2008
‘Volunteer- Community fait’s, in-services for registration for pre-school Special
Education Services
Rochester General Hospital,
Rochester NY, August 1983- December 1986
Volunteer responsibilities included delivering flowers, newspapers and magazines,
acted as a companion to the elderly, transported patients ready for discharge
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