sc S. Racquel Carswell

Summary

Versatile property manager in tenant relationships, office operations, and maintenance oversight. Offering excellent organizational and time management skills. Excellent reputation for resolving problems and improving customer satisfaction.

Experience

Property Manager

Space Shop Self Storage, Smyrna, GA

Maintained a sufficient number of units market-ready for lease. Developed and executed a plan to achieve and maintain an 85% or better rate of occupancy.

Handled tenant complaints promptly and appropriately. Followed up on delinquent tenants and coordinated collection procedures.

Handle cash and balance receipts, pursuing collections, post payments, and processing daily bank deposits with integrity. Completed final move-out walk-throughs with tenants to identify required repairs.

2019-12

- present

Front Desk Manager

Econolodge, Austell, GA

Maintained transaction security by verifying payment cards against identification.

Performed daily inventory for keys and linens and detailed information in audit reports.

Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.

Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Collected room deposits, fees, and payments.

Trained front office staff in fire, life, and other emergency procedures. 2016-02

- 2019-11

Sales Representative

Pocono Mountain Villas, Bushkill, PA

Retained excellent client satisfaction ratings through outstanding service delivery.

Increased sales by offering advice on purchases and promoting additional products.

Attended advanced training sessions and conferences to increase product knowledge and productivity.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

2011-06

- 2016-02

Education

Human resource Management, Associate of science

Technical Career Institute, New York, NY

2011-10

- 2013-10

Contact Info

Email

advybm@r.postjobfree.com

Phone

347-***-****

Address

Ellenwood, GA

Skills

Leasing and sales

Property management

Customer service

Time management

Microsoft Office

Team building

Data Entry

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