sc S. Racquel Carswell
Summary
Versatile property manager in tenant relationships, office operations, and maintenance oversight. Offering excellent organizational and time management skills. Excellent reputation for resolving problems and improving customer satisfaction.
Experience
Property Manager
Space Shop Self Storage, Smyrna, GA
Maintained a sufficient number of units market-ready for lease. Developed and executed a plan to achieve and maintain an 85% or better rate of occupancy.
Handled tenant complaints promptly and appropriately. Followed up on delinquent tenants and coordinated collection procedures.
Handle cash and balance receipts, pursuing collections, post payments, and processing daily bank deposits with integrity. Completed final move-out walk-throughs with tenants to identify required repairs.
2019-12
- present
Front Desk Manager
Econolodge, Austell, GA
Maintained transaction security by verifying payment cards against identification.
Performed daily inventory for keys and linens and detailed information in audit reports.
Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Collected room deposits, fees, and payments.
Trained front office staff in fire, life, and other emergency procedures. 2016-02
- 2019-11
Sales Representative
Pocono Mountain Villas, Bushkill, PA
Retained excellent client satisfaction ratings through outstanding service delivery.
Increased sales by offering advice on purchases and promoting additional products.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
2011-06
- 2016-02
Education
Human resource Management, Associate of science
Technical Career Institute, New York, NY
2011-10
- 2013-10
Contact Info
***********@*****.***
Phone
Address
Ellenwood, GA
Skills
Leasing and sales
Property management
Customer service
Time management
Microsoft Office
Team building
Data Entry