Service Representative Customer
Resume:
MARIEVEL FLOREZ.
*** *** ****** - ******, *****.
***********@*****.***
OBJECTIVE: Seeking a professional position where I can grow and utilize my extensive experience and energy. I will be an asset to any professional company to utilize my education, knowledge, skills, and dedication.
SKILLS: *Bilingual: English/Spanish – Great customer service skills *Managerial, Bookkeeping, Accounting, Collections and Billing *Medical and Dental Coding, Insurance Research, Contract research
*Extensive software ie.. Effectively utilize resources, computer systems, software programs and phone equipment, including: CCS, SAP, CRM, ERCOT portal, TDSP Portal, BuilderFax database, Microsoft Access, Microsoft Word, and Microsoft Excel.
EXPERIENCE:
Previous Call center experience
05/02 to 06/05
Gexa Energy – Houston, Texas
Bilingual Customer Service Representative/Lead Assist Duties: Answered inbound calls for energy electric provider, Conduct outbound calls as required, generated orders for new service, canceling or stopping service, processed transfers of service. Handled large volume of calls, Diffuse customer escalations and establish a trusting relationship that creates confidence that the customer's request will be promptly executed, handled e-mail responses and completed requests, directed adjustments to correct department, assisted customer service representative co-employees with navigating calls for assistance for training process. Handled commercial accounts with billing, requests for assistance with accounting and processed faxes for commercial accounts to stop service. Effectively utilize resources, i.e. computer systems, software programs and phone equipment, including: CCS, SAP, CRM, ERCOT portal, TDSP portals, BuilderFax database, Microsoft Access, Microsoft Word, and Microsoft Excel. Handled special assignments, residential and commercial accounts. Assisted with reconnection of service and priority connects that needed to be processed for service.
07/01 to 05/02
TXU Energy/TXU Gas/Cap Gemini Energy – Sugar land, Texas Bilingual Customer Service Representative
Duties: Answered inbound calls for energy electric provider, process new service orders, transfer of service orders, and cancel service request. Handled escalated calls, assisted customers with adjustments, and charges that needed to be disputed. Maintained reconnection orders, priorities, and credit assistance to establish service. Handled billing, collections, and assisted with demands of service for two days out. Effectively utilize resources, i.e. computer systems, software programs and phone March 2022 to Present
Uber – Houston, Tx
Position: Professional Driver/Bilingual Customer Service Duties: Accept dispatch for Transport of riders to their destination safely. Maintain great customer service, comfortability and safe car ride for all riders. Provided Sanitary and clean car for transport and maintain a great driving MVR record.
6/14/21 to 2/3/2022
Los Jefes Trucking – Houston, Tx.
Position: Commercial Driver Class A with tankers/bilingual customer service. Duties: Maintained Customer Service to several Concrete mix company accounts. Supervised, Processed, transported, assigned, and dispatched fifteen (15) Trucks to deliver commodities to several different accounts And locations that requested aggregated material. Handled Billings, invoices, and procurement of office supplies.
6/5/20 to 6/14/21
TEXAS UNEMPLOYMENT COMMISSION – unemployment
4/15/17 to 6/5/20
American Plant Food Corporation – Galena Park, Tx. Position: Commercial Drive Class A with Tankers/bilingual customer service. Duties: Maintained Bilingual customer service of various fertilizer commodities to different delivery locations in Texas. Delivered to many different accounts ie. Refineries, ranches, Port of Houston, and etc. Utilized different trailers ie. Pneumatic, End dumps, Hoppers, Fertilizer Augers, and etc. Maintained E-log state requirements, paperwork, report logs, and transport. 11/12 – 4/17
Jimenez Trucking – Houston, Tx.
Position: Bilingual Customer Service Representative/Driver Duties: Maintained several accounts with commodities, transported, orders, procurement, and deliveries. Handled all incoming & out going calls to assist with concerns and scheduled deliveries. Dispatched trucks to local city and state deliveries with manifest/proper paperwork, addressed location, and materials.
2/12 – 10/12
Sprint Waste Services- Houston, Tx.
Position: Bilingual Customer Service Representative/Dispatcher/Driver Duties: Answer all incoming call and conducted out going calls, addressed all concerns and escalated calls, assisted with Billings, collections, invoicing, Dispatched drivers to location of service and Bilingual customer service. Managed drivers paperwork, drivers log hours, reports, manifest, and etc.. Managed drivers inspection logs and red tagging. Procured safety equipment, personal protective equipment and office supplies. Maintained scheduling of deliveries and location pin points. Assisted with scheduling of Safety meetings for drivers and minutes. Handled transport of equipment/trailers, containers to company locations in local city and state.
02/11 to 2/12
Orielly Auto Parts – Houston, Tx
Position: Driver/Customer Service Representative.
Duties: Driver company trucks delivering parts to local Houston hubs. Maintaining inspections, manifest inventory of merchandise, loading, pulling parts to make deliveries, customer service, processed daily paperwork mandatory for each delivery, and entering data into Vo-collect device for inventory purposes. EDUCATION:
05/02 to 10/02 Astrodome Dental Career Center - Houston, Texas Acquired 300 hours of educational and hands on training in Dental Assisting and office procedure and duties required. Accomplished knowledge for patient care training. Assisting chair side procedures, sterilization procedures, insurance verifying, coding, charting, and proper material usage and biochemical discard. Received Dental Assisting Certification 10/05/02.
07/87 to 08/88 Houston International University – Houston, Texas Took 480 hours of educational general office duties. Training hands on office skills, extensive computer skills and software ie Microsoft Office. Attained telephone skills, medical, legal, dental, and basic office terminology, bookkeeping, billing, invoicing, accounting, record keeping, filing, typing and organizational skills.
**Received General Equivalency Diploma – August 1988 REFERENCES: Inbound call center experience 2001 – 2008 Additional experience and Professional References upon request
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