Loan Processor Customer Service
Resume:
SILVIA RODRIGUEZ
Richmond, TX 77469
Cell: 832-***-****
Email: ****************@*****.***
OBJECTIVE: To secure a professional and challenging position, utilizing my experience and knowledge, with a company that values honesty and loyalty complimented by long term and stability. SUMMARY OF QUALIFICATIONS:
Strong communication and people skills
Trustworthy, loyal and dependable
Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills
Team player along with the ability to work independently
Willingness to learn new concepts to grow and advance
Ability to work with strict deadlines
Ability to work in fast-paced environment
Strong computer and internet skills
Proficient in the use of MS Office
Maintained a work-from-home role for two years
Notary Public
Fluent in Spanish
EXPERIENCE:
June 2011 – July 2022 First American Title, Houston, Texas CLAIMS SPECIALIST
Investigate and resolve title curative claims and post closure clearance matters:
Review and evaluate coverage and/or liability.
Secure and analyze necessary information (i.e., reports, policies, appraisals, releases, settlement statements, or other documents) in the investigation of claims.
Obtain and prepare relevant documentation
May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
Communicate with branches/agents, county authorities, etc.
Conduct research
Search public records and examine chains of title
Provide status updates
Communicate with customers upon the receipt and resolution of curative claims
Accurately respond to inquiries concerning claim status
Prepare legal documents and forward correspondence to appropriate parties
Generate and distribute various reports pertaining to claims such as forms, progress reports and loss drafts
E-Recording
Order office supplies
July 2006 – June 2011 First American Title, Houston, Texas LEGAL ASSISTANT
Manage, organize, and maintain documents in paper or electronic filing systems
Maintenance of title insurance claim files, including preparing files for outside counsel, opening and closing files, prepare correspondence, and review file materials for attorney evaluation
Maintained attorney calendars, litigation files and accounting
Review title insurance policies and real property records to assist in the title curative investigation
Draft and proofread correspondence
Scanned and distributed incoming mail for attorneys
Prepared legal and administrative documents
Maintained office equipment and supplies
Dec. 2000 – Apr. 2006 Vertrue Inc., Houston, Texas SALES/CUSTOMER SERVICE
Process inbound calls from members in accordance with company policies
Finalize billing offers to member through the application of the terms and conditions of the membership contract
Utilize skill and courtesy in order to deal effectively with members in a polite and professional manner
Accurately update member information
Effectively communicate information on products and their respective benefits to members
Provide excellent customer service
Consistently meet all Member Savings Performance Standards including schedule adherence, average handling time, call quality and FBO
Bilingual representative – Spanish and English
June 1999 - Dec. 2000 First Nation Mortgage, Inc., Houston, Texas Loan Processor
Review loan applications for missing information and potential errors
Gather and review income verification and other documents for completeness and accuracy
Evaluate creditworthiness
Request additional information for the underwriter as needed
Provide updates to the mortgage officer
Enter borrower and loan information in customer management and mortgage information software
Ensure all deadlines for information submissions, underwriting decisions and closings are met EDUCATION: Graduate of Houston Community College as a Paralegal in AAS – 2006 REFERENCES: Furnished Upon Request
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