Service Representative Data Entry

DZBO BUDUBA J.

Lexington, KY *****

859-***-**** *******@*****.***

Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

06/2022 to Current

Finance Management Technician

Army National Guard Indiana – Indianapolis, IN

Assisted with month-end closing processes and verified journal entries.

Assisted with account reviews and preparation for account reviews.

Reviewed financial statements with staff accountants.

Developed skills necessary to manage various organizational bank accounts.

Managing resources and financial operations as part of Army's Finance and Comptroller Corps.

Provide financial advice and recommendations for units looking to purchase services and supplies for their missions.

Conduct military pay, overseeing services with commercial vendors, auditing, accounting, banking operations, and more.

03/2022 to Current

Warehouse Associate

Amazon – Lexington, KY

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Performed inventory control, such as counting and stocking merchandise.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

01/2018 to 02/2021

Customer Service Representative

Wilson Transport LTD – Goma/D R Congo

Answered customer telephone calls promptly to avoid on-hold wait times

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cultivated customer loyalty, promoted repeat business and improved sales.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Delivered prompt service to prioritize customer needs.

Increased efficiency and team productivity by promoting operational best practices

Resolved 20 issues over phone with 30 customers daily

05/2013 to 11/2017

Monitoring and Evaluation Officer

World Vision International – Goma/ D R Congo

Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.

Coordinated projects, defined scope, and managed milestones.

Technical review, design, monitoring and reporting of programs and projects to

ensure quality monitoring and evaluation

Quality assurance of standard measurements and indicators.

Commission or lead design and implementation of baseline and evaluation studies

Development of systems that document and disseminate lessons learned within

and outside the organization, including identification and mainstreaming best

practices

Analyses and use of data for management advice, advocacy planning or marketing

purposes

Provide technical leadership and support to project and partner staff in planning

and implementing M&E systems and activities, data-based program decision making,

and results reporting; provide training as needed

Education

06/2015

Bachelor's Degree in Management Information System: Management Information Systems

Higher Institute of Computer Science & Management - Goma/ DRCongo

Skills

Data Entry and Maintenance

Customer Data Confidentiality

Customer Relations

Excellent written and oral communication

Hands-on Pivot table manipulation (Excel)

Team-player

Work Task Prioritization

Customer Service and Assistance

Certifications

Certified Finance technician, US Army Finance Corps 24 Oct-16 Dec 2022

Languages

French

Native or Bilingual

Swahili

Native or Bilingual

English

Full Professional

Contact this candidate