Warehouse Clerk Customer Service

David Culver

469-***-**** Carrollton TX ***** ********@*****.***

Help Desk Support IT Technician

An IT Desktop Support, IT Technician with over 39 years of business ownership responsibilities, client facing management, and industrial experience. Is solutions driven to create positive outcomes for clients and companies.

Deep understanding of business priorities that impact the bottom line

Desktop and Hardware Support

Front facing customer service orientated

Strong trouble shooting skills with hardware and software

Technical Skills

Operating Systems: Windows 7/8.1/10

Network Technologies: OSI & TCP/IP Models, Network Mapping, LAN/WAN, Wireless

Security: Malware Analysis, VPNs, Firewall, Protocols, Backup/Recovery Plan

Hardware: Computers, Laptops, Printers, Faxes, VoIP, Mobile Devices, Switches, Routers, Hubs, Projectors, RF Scanners, Peripherals

Software/Applications/Tools: Microsoft Office Suite, SharePoint, FileZilla, MacAfee, Remote Desktops, Active Directory

Certifications

CompTIA Security+ (In Progress)

CompTIA Network + (In Progress)

CompTIA IT Fundamentals + (In Progress)

Osha Forklift Certificate (2011)

Education

United Training Academy, Dallas, TX 01/2022

Brookhaven College, Carrollton, Tx 08/1989-06/1990

Business Courses

Newman Smith High School, Carrollton, Tx 08/1984-07/1988

Diploma

Professional Experience

05/2022 – present Iconma

Security Help Desk

Responsible for providing first level support for all end-users.

Troubleshoot and resolve hardware, software, and voice/data communication systems issues.

Escalate calls when appropriate. Write concise, informative tickets.

Follow up on all tickets in a timely manner and follow through to resolution.

Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies.

multi-task, prioritize and work under pressure.

09/2021 – 01/2022 United Training Academy, Dallas, TX

Student – Security IT Associate Program

Training Includes:

Computer hardware fundamentals including RAM, CPU, drives, RAID arrays, motherboards

Computer network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, the OSI and TCP/IP models

Computer security fundamentals including common types of malware, identifying types of attacks and mitigation techniques, understanding business continuity and disaster recovery, understanding industry

Business Owner/Entrepreneur Work (39 Years)

05/2017- Present D Culver Janitor Services, Carrollton TX

Family Team Member

Manage Operation, Client Schedule & Projects

Provide Marketing and Sales Acquisition to positively impact revenue

Ensure quality of service to retain clients and generate referral business

Manage backend accounting: generate billing, process invoices, pay expenses, balance books, and have accountability for profits and losses

Manage, Order and Inventory Supplies, Equipment, and Materials

01/1983 – 03/2020 Dave’s Disc Golf Service, Dallas, TX

Owner

Managed Successful Mobile and Online Service Business that sold and traded disc golf supplies

Provided Marketing and Sales to Face to Face and Virtual Online Clients

Managed and Maintained Online Store utilizing web-based sales techniques

Provided outstanding customer services to ensure repeat sales and referral business

Managing Inventory, and Shipping: Pulled, Packed, Shipped and tracked shipments using Excel

Managed Profit/Loss, Billings and Payments

Operations Management Warehouse-Industrial Shipping & Receiving

05/2022 – 03-2023 Iconma

06/2021 –07/2021 PDQ Staffing, Carrollton, TX

08/2019- 01/2020 Staffmark, Irving, TX

08/2015- 04/2016 Volt Workforce Solution, Irving, TX

10/2012 - 01/2013 Coworx. Irving, TX

02/2012- 04/2012 Coworx. Irving, TX

11/2011- 01/2012 Precision Employment, Dallas, TX

Warehouse Clerk Puller Packer Equipment Cleaner Inventory Control

Provided troubleshooting and repair of RF Scanners to maintain equipment and minimize losses of device downtime and purchase of new scanners

Tracked merchandise with RF scanners, Manage Inventory, Assign Bin Locations

Maintained Cleaned Equipment

Unload & Receive Shipments, Pull, Pack-up, Printed Shipping labels & Shipped Packages

01/2020 – 03 -2020 Exact Staffing, Flower Mound, Tx

08/2018 - 08/2019 Aerotek, Addison, TX

Warehouse Janitor

Performed general cleaning, maintenance, and safety of warehouse: remove trash, stock supplies, sweep, mop, sanitizing restrooms, create cardboard bales, and ensure clear uncluttered workspaces to prevent workplace injuries.

05/2016 – 07/2018 Abra Therapeutic, Carrollton, TX

Production Manager

Supervised Staff of 2

Planned and organized production schedule. Assured production in lab to production schedule, and designation with date code

Managed Hazardous Materials Program. Ensured safety compliance with MSDS protocols and managed risk to create a safe work environment.

Managed purchasing of production materials and supplies. Operated and maintained industrial equipment, forklifts and reach trucks.

Populated merchandise for sale on eBay and Amazon Sites

03/2015 - 07/2015 Superior Group, Irving, TX

Assembler

Operate assembly line, utilize equipment to quality test product. Pulled faulty and recall items to be destroyed.

Provide correction on assembly line to limit defective product

Pulled and packed orders, assisted with shipping and receiving

03/2013 - 07/2014 Regal Staffing Services, Lewisville, TX

Gen 3 Operator

Follow assembly instructions and blueprint specifications to ensure accurate production on assembly line

Weld produced materials together in assembly of product, test cable boxes, and quality inspect prior to processing for shipment

07/2008 – 08/2010 Shell, Carrollton, TX

Manager

Managed Shell location: Provided Schedule for staffing, and managed store operations, facilities, inventory, sales, and deposits

Obtained T.A.B.C license and completed 1 of 2 Vapor Recovery Training Certification Courses

Performed diagnostics, and maintenance on fuel pumps, programed pricing and price changes

Provided outstanding customer services to ensure repeat business and increase revenue

Keywords: Hardware, Troubleshooting, Software, Communication, Computer Components, System Understanding, System Support, Management, Various System Related Support, Face-to-Face Communication, and System Troubleshooting, Software and Hardware Technology, PC, Phone Support, Email, Equipment, Documentation, Ticketing, Monitor, Network Support, Remote, Information Systems, Technical Knowledge and Skills, Maintain, Configure, Install, Remedy Ticket System, Customer Service

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