Center Data Project Manager

Shanell Powell

LinkedIn Kansas City, Missouri ***33 816-***-****

https://www.linkedin.com/in/shanell-powell-37867438/?lipi=urn ************@*****.***

PROJECT MANAGER

Tech-savvy and analytical professional with substantial experience in managing and executing complex projects.

Exceptional talent for providing technical content for system designs, performing tool maintenance/ testing, Identifying and resolving defects, and using proper tools and techniques. Visionary leader, excel at analyzing program issues and trends, evaluating and documenting program performance, delivering regular reports to senior leaders, and ensuring compliance with regulatory standards. Demonstrates success by meeting audience's needs, facilitating meetings, processing complaints, creating action plans, and system development. Thriving in challenging and fast-paced environments by applying knowledge of various project management and methodologies to maintain a competitive edge.

PROFESSIONAL EXPERIENCE

T-MOBILE, (FORMERLY SPRINT), Overland Park, KS 2015 – 2022

Oversaw all day-to-day responsibilities, including provisioning and ordering procedures of Telco billed, inventoried circuits, vendor managed Metro Ethernet, Transport Wavelength, Small Cell, and TDM circuits.

Examined and assessed engineering designs, forward new orders, and upgrade/disconnect orders by utilizing ASR web-based tools. Facilitated provisioning and reporting of circuit orders by collaborating with internal stakeholders. Enabled timely deliveries from carriers by performing reporting.

Technical Project Manager 2020-2022

Streamlined corporate workflows by dealing with ambiguity and complexity professionally.

Ensured accuracy of SOX-compliant database by reporting and providing updates appropriately.

Met committed delivery schedules by monitoring and tracking large volume of active work orders.

Discovered and mitigated complex issues in coordination with ILECs, CLECs, IXCs, or other leased circuit providers.

Cultivated and nurtured solid relationships with engineering, procurement, operations, and EIT team/business owners.

Network Engineer I 2015 - 2021

Created and executed robust network plans while supporting engineering and project management functions. Designed and deployed networked systems of limited scope and complexity. Managed databases and maintained RAN equipment in NIMS (Network Inventory Management System).

Performed cost analysis and vendor comparisons in cooperation with the manager and lead engineer.

Coordinated technology changes within platforms by employing new application guidelines and/or standards.

YOH, CONTRACTOR FOR SPRINT, Overland Park, KS 2012 - 2015

Oversaw Network Vision 4G/LTE migration project.

Reported to third-party partners, such as Samsung, Ericsson, and ALU by integrating databasing equipment. Incorporated device changes and established cell site equipment manually in Sprint's internal inventory system.

Scheduled work procedures by drafting effective spreadsheets in Excel.

Crafted and delivered daily reporting to management and interact with cross- functional teams.

Technical Support Engineer II 2012-2015

Allowed access to small cell project settings on TPM dashboard by backloading small cell equipment and RF parameter details into NRM while acting as small cell project administrator.

Protected cascades/sites from slipping out of systems and eliminated homing record jeopardies for 4G installations in systems such as NRM and Siterra.

ADDITIONAL EXPERIENCE

PROVISIONING SPECIALIST II, SPRINT/ERICSSON, Overland Park, KS 2006-2010

AREAS OF EXPERTISE

Technical Writing

Cross-functional Team Leadership

Technical Project Planning

Project Portfolio Management

Customer Satisfaction Research

Business & Requirement Analysis

Software Documentation

Identifying & Troubleshooting Issues

Meeting facilitation

Vendor Management

CERTIFICATIONS

PMP Certification, Testing September 2023

Real Estate License, Testing May 2023

TECHNICAL PROFICIENCIES

MS Office Suites OneNote ServiceNow Netcracker (NRM) Dropbox Salesforce GoogleDocs PlanGrid WebNow Oracle Contact Center Data Center VoIP Fiber Optics Network Services General Infrastructure Smartsheets ATOMS Neustar SLACK Webex MS Teams

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