Service Rep Customer

**** * ***** ***, ******, ***** (US)

719-***-****,

***************@*****.***

PROFESSIONAL SUMMARY

I have worked in the customer service industry for over 25 years, all in call centers.

It has taught me that there is a wide variety of customers, and each of them

required a different way of service. They all required patience and understanding,

so you have to listen. Once you understand their needs and wants you go ahead

with the process of assisting them.

EMPLOYMENT HISTORY

Jun. 2021 - Mar. 2022 Customer Service Rep, ADECCO .

Pueblo, Colorado

Provided customer service, for two clients, Kate

Spade and Hibbett Sports, provided order status,

placed orders, as well as assisted with returns and

exchanges.

Jan. 2011 - Jun. 2021 Customer Service Rep, Convergys/Concentrix .

Pueblo, Colorado

Provided customer service for three clients.

AT&T/Directv provided billing, technical support as

well as programming information and upgrades, also

took payments.

American Traffic Solutions provided fine information

as well as took payments.

Santander Bank provided banking information. Went

over charges, activated debit cards, went over the

fees and took loan payments.

Jan. 2006 - Jan. 2010 Customer Service Rep, Express Scripts .

Pueblo, Colorado

Provided customers with information regarding their

prescription medications, cost and coverage.

EDUCATION

Jun. 1982 High School Diploma: General Studies

¢ South High School, Pueblo, Colorado

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