SARA NATI

PATIENT ACCOUNT

REPRESENTATIVE

917-***-****

advy7o@r.postjobfree.com

Bronx, Ny 10462

CONTACT

Dedicated worker with excellent

communication, time management

and computer skills. Aiming to

leverage my abilities to successfully

fill the vacancy at your company.

Frequently praised as hardworking

by my peers, I can be relied upon to

help your company achieve its goals.

CAREER OBJECTIVE

Registration Representative

Larchmont Animal Hospital, New Rochelle, Ny

Account Manager

Fairynailsetleva, Bronx, Ny

Patient Account Representative

Medrite Urgent Care, Manhattan, Ny

EXPERIENCE

February 2021 - September 2022

Monitored changes in legislation and accreditation standards that affected information security and privacy in computerized healthcare system.

•

Protected security of medical records to ensure that confidentiality was maintained.

•

Supported healthcare applications, ensuring security, performance

• and reliability.

• Performed general maintenance and repair.

Compiled medical care and census data for statistical reports on diseases treated, surgery performed and use of hospital beds.

•

May 2019 - July 2022

Gauged product success and made improvements according to

• client feedback.

Updated client information, contract changes and product prices in company databases.

•

Addressed customer complaints and provided satisfactory solutions through procedure changes.

•

Liaised with clients regarding new company information, promotions

• and products.

Maintained knowledge of company products and made

recommendations based on client needs and prices.

•

Arranged in-person meetings and visited with clients to improve success of sales pitches.

•

Built and established strong relationships with customers, enabling

• long-term partnerships.

Responded promptly to customer queries to increase overall satisfaction.

•

January 2020 - April 2022

Notified credit departments, order merchandise repossession and service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.

•

• Received payments and post amounts paid to customer accounts. Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.

•

• Negotiated credit extensions when necessary.

Checked on status of claims payments and wrote appeal letters for denial on claims.

•

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

•

Experienced with social media and communications platforms.

• (email,google teams,zoom phone/video calls,insurance platforms)

• Worked with coworkers to complete tasks.

Associate In Science (A.S.) In Radiologic Technology Bronx Community College, Bronx, NY

High School Diploma

Bota e Diturise, Tirana, Albania

EDUCATION

May 2021

June 2016

SKILLS

• Patient Contact

• Damage Claims

• Customer Locating

• Reviewing Patient Information

• Automated Account Review

• File Coordination

• Credit and Collections

• Account Monitoring

• Personalized Financial Reviews

• Service Quality Standards

• Problem Identification

• AR Aging Reports

• Payment Scheduling

• Customer Advising and Referral

• Administration and Management

• Medical Billing

• Problem Investigations

• Account Resolutions

• Electronic and Paper Filing

• Analytical and Critical Thinking

• Financial Documentation

• Updating Customer Accounts

• Patient Account Reviews

• Filing Appeals

• Information Updates

• Organizational Skills

• Paperwork Processing

• Letter of Appeal Writing

• Denial Appeals Process

• Coding

LANGUAGES

Albanian

mother language

•

Fluent

English

second language

•

Fluent

Contact this candidate