Rodriguez Allen

Tampa, FL *****

advy6w@r.postjobfree.com

813-***-****

Work Experience

Medical service coordinator

LHI - Logistics Health Incorporated - Tampa, FL

April 2018 to October 2019

• Setting veterans up for their appts

• Calling medical clinics to set spots

• Inbound and outbound calls

Customer Service Representative

General Dynamics Information Technology - Riverview, FL June 2013 to March 2018

• Provide knowledgeable responses to telephone inquiries in a professional manner.

• Enrollments and disenrollment's of Medicare Advantage plans.

• Escalations to the Medicare Administration Contractors regarding claims.

• Provide mailings of disenrollment of coverage.

• Adhere to the Privacy Act as it relates to the confidentiality of information released.

• Maintain an understanding of the processing procedures to respond to numerous phone inquiries.

• Report problems that occur and assist with resolution.

• Utilize databases and written material to look up and provide information to telephone inquiries.

• Enrollment into prescription drug plans and comparison of plan available.

• Medical and D.m.e Claims handling and processing. XL Expert Marketing

Customer Education - Oldsmar, FL

March 2011 to June 2013

• Proper use of guidelines with an approved script and clarification statements.

• Processed prospective student information to schools of choice.

• Navigation of online computer portals for school submissions.

• Verification of student information and data entry.

• Branding verbal authorization for submission to qualifying schools

• Maintained professionalism and proper center duties Tax Preparer / Marketer

Liberty Tax Services - Tampa, FL

November 2010 to March 2011

• Education of IRS filings and forms

• Learning IRS filing system and testing

• Marketing for customer retention

• Learning customer tax preparation

Customer Service Associate

Racetrack - Riverview, FL

June 2006 to April 2009

• Assisting customers with quick check out cashiering

• Services customers by providing product information

• Up sales for lotto and tobacco products

• Provided Inventory and store stocking

Customer Service Representative

Dial America - Brandon, FL

October 2005 to November 2006

• Made outbound calls to subscription customers

• Reviewed subscriptions and corrected data

• Upgraded subscriptions and closed sales

• Provided newspaper delivery orders for Tampa Tribune and St. Pete Times Warehouse Worker

Pepsi Bottling Group - Tampa, FL

June 2004 to June 2005

• Checked off different pick sheets (list of products ) for a specific truck

• Filing pallet jacks with secured Pepsi products

• Using a fork lift to load trucks

• Checked off different pick sheets (list of products ) for a specific truck Filling Education

High school or equivalent in Massage therapy

Florida Metropolitan University

2006 to 2007

Skills

• Phone system

• Excel

• Microsoft office

• Outlook

• Ivr

• Customer Care

• CSR

• Call Center

• Customer Service

• Customer Support

• Microsoft Powerpoint

• Phone Etiquette

• Computer Literacy

• Claims Processing (2 years)

• Databases

• Tax Experience

Certifications and Licenses

Forklift Certified

forklift certification

Assessments

Customer focus & orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Microsoft Office

• Outlook

• Excel

• Next Desktop Generation

• Behavior Analysis Portal

• Beneficiary Screen

• Call Center IVR/Multilevel phone system

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