Service Representative Fork Lift
Resume:
Rodriguez Allen
Tampa, FL *****
******************@*****.***
Work Experience
Medical service coordinator
LHI - Logistics Health Incorporated - Tampa, FL
April 2018 to October 2019
• Setting veterans up for their appts
• Calling medical clinics to set spots
• Inbound and outbound calls
Customer Service Representative
General Dynamics Information Technology - Riverview, FL June 2013 to March 2018
• Provide knowledgeable responses to telephone inquiries in a professional manner.
• Enrollments and disenrollment's of Medicare Advantage plans.
• Escalations to the Medicare Administration Contractors regarding claims.
• Provide mailings of disenrollment of coverage.
• Adhere to the Privacy Act as it relates to the confidentiality of information released.
• Maintain an understanding of the processing procedures to respond to numerous phone inquiries.
• Report problems that occur and assist with resolution.
• Utilize databases and written material to look up and provide information to telephone inquiries.
• Enrollment into prescription drug plans and comparison of plan available.
• Medical and D.m.e Claims handling and processing. XL Expert Marketing
Customer Education - Oldsmar, FL
March 2011 to June 2013
• Proper use of guidelines with an approved script and clarification statements.
• Processed prospective student information to schools of choice.
• Navigation of online computer portals for school submissions.
• Verification of student information and data entry.
• Branding verbal authorization for submission to qualifying schools
• Maintained professionalism and proper center duties Tax Preparer / Marketer
Liberty Tax Services - Tampa, FL
November 2010 to March 2011
• Education of IRS filings and forms
• Learning IRS filing system and testing
• Marketing for customer retention
• Learning customer tax preparation
Customer Service Associate
Racetrack - Riverview, FL
June 2006 to April 2009
• Assisting customers with quick check out cashiering
• Services customers by providing product information
• Up sales for lotto and tobacco products
• Provided Inventory and store stocking
Customer Service Representative
Dial America - Brandon, FL
October 2005 to November 2006
• Made outbound calls to subscription customers
• Reviewed subscriptions and corrected data
• Upgraded subscriptions and closed sales
• Provided newspaper delivery orders for Tampa Tribune and St. Pete Times Warehouse Worker
Pepsi Bottling Group - Tampa, FL
June 2004 to June 2005
• Checked off different pick sheets (list of products ) for a specific truck
• Filing pallet jacks with secured Pepsi products
• Using a fork lift to load trucks
• Checked off different pick sheets (list of products ) for a specific truck Filling Education
High school or equivalent in Massage therapy
Florida Metropolitan University
2006 to 2007
Skills
• Phone system
• Excel
• Microsoft office
• Outlook
• Ivr
• Customer Care
• CSR
• Call Center
• Customer Service
• Customer Support
• Microsoft Powerpoint
• Phone Etiquette
• Computer Literacy
• Claims Processing (2 years)
• Databases
• Tax Experience
Certifications and Licenses
Forklift Certified
forklift certification
Assessments
Customer focus & orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Microsoft Office
• Outlook
• Excel
• Next Desktop Generation
• Behavior Analysis Portal
• Beneficiary Screen
• Call Center IVR/Multilevel phone system
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