Roy VanWinkle

*** ********* ****

Waco, KY *****

Phone: 859-***-****

advy58@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 25 years of supply chain, order management and marketing operations experience working within Fortune 500 corporate environments

Team player with extensive experience working across functions, cultures and geographies

Strong customer and stakeholder focus, with reputation for working well with others and solving problems through win-win approach

Highly accountable with strong follow-through on commitments

PROFESSIONAL EXPERIENCE

AAA Lexington, KY

Dispatch Operations Supervisor (5/17 – Current)

Effectively manage/coach 10 associates

Conduct weekly meetings with staff to review statistical data and provide guidance

Responsible for team’s current/historical statistics

Assist associates with member and facility/driver resolutions

Emergency Roadside Assistance Supervisor (6/15 – 5/17)

Effectively manage/coach 14 contact center associates

Conduct weekly meetings with staff to review statistical data and provide guidance

Responsible for team’s current/historical statistics

Assist associates with member resolutions

Lexmark International, Inc. Lexington, KY

Channel Operations Manager, Small & Medium Business (3/05 – 11/12)

Oversaw execution of channel promotions, including planning, cross-divisional coordination, supply allocation and results analysis

Conducted competitor analysis in support of strategic planning

Provided channel programs execution support, including partner communications

Conducted weekly channel sell-through analysis for executive team

Order Management & Customer Service Lead, Latin America (5/00 – 3/05)

Managed customer service and order fulfillment process for South America, Central America and the Caribbean, helping to drive double-digit improvements in cycle time, order accuracy and on-time delivery

Interfaced with manufacturing functions across multiple divisions to schedule production, plan inventory, handle customized orders and troubleshoot customer issues

Led regional order fulfillment and system trainings for the in-country order management personnel, conducted in the US, Mexico and Puerto Rico

Effectively managed regional product allocation and backorder process during three major company-wide product shortages lasting over two months each

Effectively managed quarter-end order spikes to ensure on-time delivery and revenue recognition

Served as a key user of Lexmark order-fulfillment and ERP systems, including JDE and Lexit

International Order Management Associate, Worldwide Distribution (8/95 – 5/00)

Oversaw order fulfillment activities for multiple geographic regions, including the US, Europe, Asia-Pacific and Latin America

Worked closely as a liaison between geographic regions and divisional manufacturing and inventory teams

Coordinated across divisions and functions to resolve issues impacting customers and to support unique customer requirements

International Business Machines, Inc. Lexington, KY

Order Management Coordinator (3/90 – 4/91)

Supported order management function with global responsibility

Worked to troubleshoot customer issues to ensure customer satisfaction and on-time delivery

Completed IBM training programs for order management and customer service

Progressive operations experience

Began career at IBM at entry level and worked across a number of operations functions with increasing levels of responsibility. Worked iin Production Control / Parts Expeditor

EDUCATION

Eastern Kentucky University – Significant coursework. Business focus

IBM/University of Kentucky Office Systems Training Program

7 Habits of Highly Effective People

Crystal Reporting – 9.0 (Knoxville - April 2006)

OTHER

Received eight Lexmark “Make it Happen” awards from various members of executive management across a 10-year period for outstanding customer service and creative problem solving

Experienced with Microsoft Outlook, Excel, PowerPoint, Word, ADP, Workday, Calabrio and IEX

Strong experience with order management and ERP systems, including JDE, SAP, Lexit and Mapics

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