Call Center Assistant Manager

Jill Ross

*** ***** ******; P.O. Box *** Danville, OH 43014 740-***-****

Extroverted, Hard-working, Conflict resolving expert seeking professional call center position

Professional Experience May, 2019-August, 2020 Aetna, Health Concierge New Albany, OH

Answered 30+ one resolution calls per shift regarding insurance coverages, benefits, provider network status, and claims using detailed documentation Resolved claim issues with customers and providers

March, 2019-April, 2019 Shoe Sensation, Assistant Manager Newark, OH

Answered 20+ calls per shift regarding customer questions, complaints, needed information about products. Settled cash drawer daily, made daily deposits, reconciled balance sheet, placed supply orders, charted weekly employee standings

April, 2016-March, 2019 Shoe Sensation, Back-up Assistant Manager Mt. Vernon, OH

Stocked shelves, Work/Safety Department Manager, Supervised Work/Safety Event, Instructed customers proper shoe for job

March, 1991-March, 2007 Miller’s True Value Hardware, Clerk Danville, OH

Stocked inventory, Answered phone, Solved customer plumbing and electrical questions, Mixed paint, cut glass, unloaded truck

Qualifying Skills Knowledgeable computer skills-Word, Excel, Internet, Text, OneNote, Outlook, Gmail Regularly receives praise from customers for customer service Experienced trainer

Activities Boy Scout’s Den Mother, Bible School Teacher, School Reading Volunteer, Church Choir, Catering, Alterations

Education September, 1965- June, 1966 The Ohio State University Columbus, Ohio

June, 1965 Dennison High School Dennison, Ohio