Customer Service Call Center
Resume:
MARILYN BLEASE, B.S.
Coral Springs, Florida ***67
advy4o@r.postjobfree.com
Summary
e Fluent in Spanish e Listening to Others e Attention to Details
e Customer Service © Desire to Learn ¢ Troubleshooting
© Leadership e Team Player ¢ Good Communications
e Independent e Safety Conscious ¢ Making Decisions
Professional Experience
EDUCATION EXPERIENCE
© Maintained appropriate records of personal and professional documentation
e Planned and conducted English language lessons to international students
¢ Worked with upper nranagement to ensure appropriate changes to curriculum
© Provided accurate information in response to customer inquires
Developed effective relationships with co-workers through clear communication
CUSTOMER SERVICE
© Developed methods to establish and clarify customer needs and concerns
e Ensured the highest levels of customer care was delivered daily
Followed-up with customers regularly regarding services
e Maintained quality control, seeking new ways to improve customer service
e Provided customers with product and service information
e Enforced, tracked, and insured compliance with all organization policies and procedures
Employment History
Nations Benefits, Plantaton, Florida
Call Center-Member Experience Advisor, 2021-
FL SHIP
1108 Industrial BLVD #3, Winfield, KS 67156
Packing Inspector, 2022-2023 (Temporary Job)
Home Language International — United Kingdom
Hostess / Tutor, 2013-2019
Cambly - San Francisco, California
Tutor, 2017 to 2019
Home Shopping Network, Coral Springs, Florida
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