Case Management Accountant

**/**** - **/**** *******

Nelnet Servicing Llc, Lincoln, NE

Contact customers on accounts, including outbound customer contact when appropriate

Accurately update information on customer accounts Interact with customers on their accounts, including inbound and outbound phone calls

Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options

Work with our customers across multiple platforms simultaneously to address questions and resolve issues.

11/2016 - 04/2021 Family and Youth Stabilization Specialist Community Action Partnership Of, Gering, NE

- Stock food pantry, WIC, Commodity Assistance

- Assist the Community with any Emergency Assistance

- Case Management, follow up with clients

- Submits reports in an accurate and timely manner to supervisor

- Develop and review service plans in consultation with clients and perform follow- ups assessing the quantity and quality of services provided 05/2012 Business Administration with Legal Focus

2 Years of College or a Technical or Vocational School Western Nebraska Community College, Sidney, NE

05/2000 Business Administration

Associate's Degree

Northeastern Junior College, Sterling, CO

LORILEI STARK

Sidney, NE

Phone: 402-***-****

Alt Phone: 402-***-****

Email: ************@*****.***

Ability Summary

Conflict Management & Resolution

Case Management

Community Outreach Development

Crisis Intervention

Payroll

Issue Resolution

Accountant

Employment History

Education History

01/1989 General High School Curriculum

High School Equivalency Diploma

Mid Plains Community College, North Platte, NE

01/2017 Certified TOP Facilitator

Community Action Partners of Western Nebraska

Occupational Licenses, Certificates and Training

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