Customer Service Security Officer

Kevin O’Connor

Security

Current Concealed Carry Permit ~ Calm Under Pressure ~ Strong Observation Skills 45442 Fellows Street ~ Sterling, VA 20165 ~ 703-***-**** ~ ***********@*****.*** PROFESSIONAL SUMMARY

Accomplished professional with outstanding work record showing reliability and dependability (no sick leave used; always on time) and superior customer service. Proven ability to use good judgment in a variety of situations. Organized and dependable; keeps promises regarding appointments and remedies. Excellent problem-solving skills; can think quickly to provide solutions and instructions. Quick learner with strong work ethic; sharing knowledge, mentoring others, and collaborating in team environments. Self-motivated; ensuring all tasks are completed timely and accurately and taking initiative to go above and beyond job requirements. Previously trained as Law Enforcement Specialist with U.S. Air Force.

KEY STRENGTHS

Strong observation skill and excellent verbal and written skills for reporting.

Able to think quickly in stressful situations and make the right choices.

Attention to detail; notices small things out of place.

Proven ability to keep detailed records and logs.

Significant physical strength and stamina. Able to spend long periods of time on feet during patrols.

Outstanding communication skills for questioning suspects and witnesses. WORK HISTORY

Building Engineer, 2022 - 2023, Advanced Building Services, Sterling, VA Ensured the safe operation, upkeep, and maintenance of all mechanical, electrical, and plumbing components and equipment of the Lexington Square Condominium Complex, a two building, 2 story 11floors each residential facility.

Conducted daily inspections of building, common areas, mechanical areas, and two parking garages noting safety issues and other details. Watched for suspicious activity.

Operated and maintained all mechanical equipment used to provide heat, air conditioning and hot water for the buildings, specifically hot water heaters, unit heaters, pumps, motors, fire alarm systems and sprinkler system and fans.

Interacted with residents providing timely customer service, repairs and maintenance. Building Engineer, 2021 - 2022, Hessler Heights, Leesburg, VA Ensured the safe operation, upkeep, and maintenance of all mechanical, electrical, and plumbing components and equipment of the Senior Independent Living Complex. Interacted with residents and guests providing timely customer service, repairs and maintenance.

Provided apartment repairs and other work. Supervised all move-in and move-out activities.

Conducted maintenance inspections as scheduled. Implemented and maintained preventive maintenance program and maintained all related files.

Followed OSHA guidelines and requirements and ensured that all life safety equipment and supplies were in place and fully operable.

Operated and maintained all mechanical equipment used to provide heat, air conditioning and hot water for the buildings, specifically hot water heaters, unit heaters, pumps, motors, fire alarm systems and sprinkler system and fans.

Building Engineer, 2006 – 2021, Lansdowne Woods, Lansdowne, VA Ensured the safe operation and upkeep and maintenance of all mechanical, electrical, and plumbing components and equipment of this 12-story residential facility.

Interacted with residents and guests providing timely customer service, gathering information and making appropriate inquiries.

Conducted daily inspections of building, common areas, mechanical areas, and 4 parking garages noting safety issues and other details. Watched for suspicious activity.

Conducted annual fire alarm drills.

Directed residents to safety during emergencies and drills.

Oversaw and managed all notifications and activities to appropriately deal with resident deaths. Master Mechanic, 1982 – 2006, The Tile Collection, Herndon, VA EDUCATION

Law Enforcement Specialist, U.S. Air Force, 1977

Law enforcement specialists are equipped with law enforcement tools and techniques for keeping the peace. They are responsible for investigating crimes that are committed within military bases. They also control traffic, respond to emergencies, conduct lawful arrests, interview the arrested suspects, guard military installations and correctional facilities, and conduct patrolling activities. High School Diploma, Niagara Falls HS, 1973

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