Administrative Assistant Service Representative
Resume:
Dawn Poe
Administrative Assitant: Exceptional organizational and prioritizing skills. Extremely
adaptable with ability to multi-task.
Pleasant Garden, NC 27313
********@*****.***
Seeking a position with the opportunity to contribute to the efficient operation of a company using the skills and experience I have obtained through on the job performance and education. I feel that my experience, organizational, prioritization, and multi-tasking skills will prove an asset to any company. Work Experience
Independent Contractor
Instacart Shoppers - Pleasant Garden, NC
July 2022 to Present
Shop orders using smart phone technology and deliver orders in a polite and courteous manner. Independent Contractor
DoorDash - Pleasant Garden, NC
March 2021 to Present
Polite, punctual delivery of food or other items ordered by customers on the DoorDash App. Animal Caretaker
Liberty Acres Conservation & Education - Liberty, NC September 2022 to November 2022
Feeding, cleaning, enrichment, general care of all animals at the zoo. Exotics such as lemurs, spider monkeys, kinkajou, capybara, Patagonian cavy, zebras, goats, pigs, tortoises, birds, fennec foxes, coatimundi, porcupines, bat ear foxes, kangaroos, wallabies, snakes, lizards, emu, rhea, zebu cows, llamas, alpacas, etc.
Authorizations Coordinator/Intake Coordinator II
Cheshire Speech & Voice Center - Greensboro, NC
August 2011 to November 2012
Obtain consents/approval of authorization request (Medicaid). Enter consents into our database. Receive referrals from parents, therapists, or referral source. Receive initial intake information for referrals, checks payer source, and work closely with the CDSA (Child Development Services Agency). Once client is assigned, enter information into database and upload Start of Care (Client Change Forms received and changes made in database). Monitor authorizations & consents. Submit authorization of therapy requests
(Medicaid) and notify therapists to begin service for a client. Mail or fax Plan of Care to referral sources. If authorization is denied, work with therapist & supervisor to troubleshoot. Notify therapist of new client file. Submit requests for Doctor's orders/troubleshoot/handle issues that may arise. Notify therapist of doctor orders received/doctor orders or consents expiring. Check visit notes/forward copies to CDSA. Payroll/Intake Assistant
Cheshire Speech & Voice Center - Greensboro, NC
April 2010 to August 2011
Collaborate closely with Payroll Assistant and is #1 contact person for billing grid (Microsoft Excel) questions/corrections. Contact therapists regarding grid errors (Microsoft Excel). Create new spreadsheets and correct formulas if needed.
E-care Specialist
Connextions, Inc - Concord, NC
November 2008 to July 2009
On-line Customer Service Representative for Sprint. 1-to-1 text chat to assist customer with activation or technical issues of products and services/review and respond to customer account question/ take payments via chat/post payments/assist customer with web site navigation/educate customer on usage of products or services/tech support of products
via chat instruction or electronic resolutions/ document or website push for customer review and instruction. "Canned" text shortcuts for quick web chat response/bookmark organization for quick page push/chat transcript for both customer and agent.
Dental Lab Technician
Roberts Dental Lab - Gadsden, AL
July 2008 to October 2008
Input of orders, pouring molds and models for processing or repair, sculpting fitted gum portion of dentures, denture repairs, processing/cooking of dentures and repairs, polishing dentures or partials and repairs, packaging of finished products, completion of order, invoicing, delivery of finished products and invoices.
Secretary/Service Coordinator
Morris Pest Control, Inc. - Gadsden, AL
September 2006 to April 2008
Compute/record/proofread data. Maintain/update filing/inventory/database systems (manually/ electronically). Open/sort/route incoming mail. Answer correspondence/prepare outgoing mail. Electronics Clerk
Mid-South Electronics Inc - Gadsden, AL
February 2005 to August 2006
Locate appropriate files. Phone operator/email distributor for department. Compose/ type and distribute reports. Establish procedures/schedules and daily production reports. Learn to operate new office technologies as they are developed and implemented. Maintain scheduling. Revise/print copies of process sheets. Contribute to committee and team work. Complete forms in compliance with company procedures. Read/correct/revise/file and distribute process sheets. Use computers for spreadsheet/word processing/database management and other applications. Requisition and dispense supplies. Proof work done by others and ensure that company format policies are followed. Recommend revisions. Maintain paper and electronic filing systems. Provide training to new employees. Office Coordinator
Material Storage Systems Inc - Gadsden, AL
June 1997 to March 2002
Phone operator. Arrange conferences/meetings and travel reservations. Create forms/slideshows
(Microsoft PowerPoint) in accordance with company procedures. Compose/type, and distribute routine correspondence and reports (Microsoft Word/Excel). Conduct searches for information, using such sources as the Internet. Establish work
schedules. Greet visitors/callers, handle their inquiries and direct them to appropriate personnel. Learn new office technologies as they are developed and implemented. Train office staff. Maintain scheduling and event calendars. Manage projects, and contribute to committee and team work. Route/distribute incoming mail/email and coordinate
flow of information both internally and with other organizations. Prepare answers to routine letters. Use computers for spreadsheet/word processing and database management (Microsoft Office). Requisition and dispense supplies. Proof work done by others and ensure that company format policies are followed. Recommend revisions. Schedule/confirm
appointments clients/customers/supervisors. Set up and maintain paper/electronic filing systems. Take dictation by machine/transcribe information. Electronically sort /compile text/numerical data, retrieve/ update/merge documents. Maintain a computer filing system to store/retrieve/update/delete documents. Transmit work electronically to other
locations. Use data entry devices/programs, such as OCR, to input data into computers for revision or editing. Work with technical material preparing statistical reports/combining/merging material from different sources.
Marketing Assistant
Leach Manufacturing Co. Inc - Gadsden, AL
November 1995 to March 1996
Administrative Assistant
Supreme Beverage Co. Inc - Alexandria, AL
August 1994 to November 1995
Education
Associate in Computer Science and Data Processing Technology Southern Union State Junior College - Opelika, AL
1991 to 1993
Skills
• Pest Control
• Computer Science
• Word Processing
• Technical Support
• Help Desk
• Microsoft Powerpoint
• Microsoft Outlook
• Databases
Assessments
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
September 2022
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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