David Horn

Littleton, MA ***** 978-***-**** advy3o@r.postjobfree.com

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

TECHNICAL

PROFILE

• Microsoft Office

• Microsoft Windows

• Microsoft Exchange

• Active Directory

• Microsoft Windows Server

• MS SQL

• TCP/IP, DNS, FTP, & SMTP

• Cisco Networks

SKILLS

• Incident Response

• Negotiation and Persuasion

• Issue Resolution

• Troubleshooting and Diagnostic

Skills

• Self-Starter

• Ability to Multi-task

• Team building

• Strong Written and Verbal

Communication Skills

WORK HISTORY

BUSINESS OWNER 01/2019 to CURRENT

Accelerated Business Funding Littleton, MA

• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Put together realistic budgets based upon costs and fees for successfully operating a business.

• Worked with marketing teams to create print and online advertisements to bring in new customers.

• Increased business revenue by 50% year-over-year. SMALL BUSINESS OWNER 05/2010 to 12/2018

Chip Shots Bar and Grill Littleton, MA

• Negotiated price and service with vendors to decrease expenses and increase profit.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Promoted business via social media to generate leads and maximize brand identity.

• Interacted well with customers to build connections and nurture relationships.

• Increased business revenue by 200% resulting in annual sales of $2.5 million.

SENIOR NETWORK ADMINISTRATOR 01/2000 to 04/2010

Health Advances Weston, MA

• Implemented corrective plans of action for network availability and latency.

• Maintained network hardware and software and monitored network to support network availability to end users.

• Monitored system performance and responded to alerts.

• Maintained applications to keep software current with necessary software updates and upgrades.

• Grew IT infrastructure of 25 users to over 100 users during my tenure. EDUCATION

High School Diploma

. Oxnard Union High School, Oxnard, CA

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