Veronica Garza

San Antonio, TX *****

210-***-**** cell

advy10@r.postjobfree.com

Experience

Seasoned Reservation Team Leader and Agent

With 26 years of experience. Successful at performing a consistent 98% in team productivity with an efficiency-driven and accurate approach. Energetic professional with years of experience in the airline industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Skills

People Management

Work Planning and Prioritization

Attention to Detail

Leading Team Meetings

Experience

October 2006 - January 2010

Accenture San Antonio, TX

Records Lead

Delegated daily tasks to team members to optimize group productivity. Worked with seven major clients to secure all employee records and I'9s. Processed new hire packets for employees. Added all daily information to our client records. also, processed and imputted all hours worked for each client.

January 1981 - May 2006

Southwest Airlines San Antonio, TX

Reservation Sales Supervisor

Managed a team of 30 agents for productivity, schedule adherence and attendance. Conducted team meeting to update agents on all new issues and changes.

Reviewed agent's performance by having one on one call reviews.

Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.

Supported business performance targets to drive improvements in sales and customer satisfaction levels.

Checked for quality assurance by monitoring employee calls. Assessed each employee's calls,productivity, schedule adherence and attendance.

Education and Training

People University Dallas

Some College (No Degree) Leadership Classes

Studied under Artist, Warren Hunter