Supervisor, Customer Service

Wesley M. Brown

**** ********* ****** *****, **** 44134

•Phone No:440-***-**** •Email :******.*********@*****.***

I am looking to expand my customer service and management skills in a different industry.

ACHIEVEMENTS:

Was chosen out of many to be an integral part in an advertising campaign for the JACK casino by appearing in commercials, print ads and online videos. The ads were used to promote the business and recruit new talent.

Proposed to management new ways to enhance guest experience in JACK’s Baccarat pit and was chosen to implement procedures to improve the pace of the game.

Selected to assist in making the table games moves go according to tight deadlines.

As office manager at H&R Block, my offices were awarded the following for 3 consecutive years:

•2008 New Client Growth

•2009 Appointment Setting (84.9%)

•2010 New Client Contest Achievement Award

EMPLOYMENT HISTORY:

Jack Entertainment: May 12, 2015 to present

Table games supervisor

Horseshoe Cleveland: March 18, 2012 to May 12, 2015

Table games dealer proficient in the following

Roulette

Blackjack

Baccarat

Pi gow

All Carnival Games – 3 card, 4 card, High Card Flush, Let it ride, Mississippi Stud, DJ wild, Ultimate Texas Holdem

H&R Block-One Block Way Kansas City Missouri, 64106 November 2007- 2014

Various roles which include the following

Office Manager

•Growing the Business -Marketing/good neighboring plans

•Making Schedules

•Handling client issues

•Enriching my fellow employees

•Banking/printing checks

•Meetings

Summer Staff

•Assist clients in responding to IRS notices •Tax preparation •Deposits •Insurance Claims

Instructor

•Taught fellow employees the Building Your Client Base series I, II, III district wide •Teaching Two ITC Classes •Teaching Intermediate Credits

Construction- Absolute Roofing Inc. -5295 West 130th St. June 1999 - Jan 2005

I focused in general building, along with providing customer service. I also assisted in roofing sales and marketing, which included attending trade shows.

Head Mechanic- Tuxedo Lanes 5326 State Road Parma, Ohio 44134 Sep 1988- May 1999

I was responsible for the general maintenance of the lanes to insure that they operated efficiently at all times. Other responsibilities included:

•Scheduling •Establishing maintenance logs •Creating oiling patterns •Recruiting leagues •Deposits •General appearance and upkeep

EDUCATION

Parma Senior High School - 6285 West 54th Street

High School Diploma, Aug 1985 - Jun 1989

GPA: 2.65

Accounting/Business Management

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