Service Representative Sales Associate

Jovana Hernandez Amaya

**** ****** *** *** **, Murfreesboro, TN 37129

931-***-**** *******************@*****.***

PROFILE

Focused, self-motivated as well as, teamwork-oriented, and an impressively helpful customer service specialist with an outstanding knowledge and understanding of the service industry. Ability to work well in a high pressure environment, while still ensuring exceptional services for positive feedback. Highly intelligent with a high school diploma and full intentions of furthering education. I speak Spanish and English. EXPERIENCE

RaceTrac Murfreesboro, TN 37129 Feb. 2023 - current Retail Sales Associate

Effectively complete customer transactions at the cash register and provide positive, professional relationships with co-workers and customers. Ensure that all food and beverage offers are available. As well as, to ensure the store is clean and fully stocked to provide a great customer experience.

Pancho’s Place Mexican Restaurant Spring Hill, TN Oct. 2020 - Nov. 2021 Cashier/Host/Server

As cashier/host: responsible for greeting and welcoming customers. As well as, taking customers’ food orders, call in orders, issuing customers’ receipts, change, and refund when necessary. Answered customers’ questions regarding menu or restaurant procedure. As server: responsible for greeting customers, taking customers’ food order correctly, making sure customers are pleased with their meal/beverage, and helping other servers bring out food.

IBEX Global, Inc Spring Hill, TN May 2019 – Oct. 2020 Call Center Customer Service Representative/ Retention Agent/ Account Manager Proficient daily use of multiple computer systems. Analyze data; worked with CRM software

Expected to take a multitude of calls and provide excellent customer service with the main focus being customer retention.

Also helped my peers overcome any problems/questions in order to understand any new material being introduced to them.

As an account manager, I made sure customers understood any procedure, policy, and credit issued for their services.

Chicago Express Spring Hill, TN Jan. 2019 - May. 2019 Cashier

Responsible for greeting and providing excellent first impressions when customers enter the restaurant. Answered customers’ questions and concerns. Daily duties included: taking customer’s order, answering the phone for pick up orders, and maintaining the workplace clean.

ATCO Industries Spring Hill, TN Oct. 2018 - Dec. 2018 Quality Inspector

Expected to count the number of products needed to be inspected, tested, and stacked for further processing. Also inspected and tested products/materials needed for other work stations.

EDUCATION

Columbia Central High School Columbia, TN

High School Diploma May, 2018

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