FELICIA LITTLE

advxva@r.postjobfree.com 704-***-**** ***10 Greenhead View Rd, Charlotte, NC 28262

Summary Consistently applied strong communication and problem-solving skills combined with polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Skills Excellent communication

Conflict and dispute resolution

Client-focused

Contract negotiation/review/drafting

Experience Data Processing Clerk 2 07/1995 - Current Wells Fargo Bank Charlotte, NC

Completed data entry and database updates with a focus on accuracy and efficiency. Identified errors in data entry and related issues by mentioning to supervisors for resolution. Executed data verification to ensure expedient error detection. Ensured confidentiality of client and staff personal details by adhering to all company regulations and requirements.

Maintained quality levels above prescribed minimums to support team productivity and efficiency.

Sales Associate 02/2018 - Current

Belk Charlotte, NC

Provided customers with thorough information on product care and use. Assisted customers with product selection, sales, and returns. Contacted other store locations to locate items to meet customer needs. Prepared products for sales floor and created appealing product displays. Interfaced with customers, determined needs, provided recommendations and up-sold services. Assisted customers by finding needed home items and checking inventory for items at other locations.

Operated cash register to process cash, check and credit card transactions. Call Center Customer Service Specialist 11/2001 - 12/2003 Clarke American Checks Inc Charlotte, NC

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Collaborated with managers and other team members to solve difficult or complex customer issues.

Helped company maintain exceptional client service ratings on external audits. Gathered information from customers and asked open-ended questions to understand needs and address quickly.

Kept customer account information current and accurate by preparing, completing and processing forms and database changes.

F

L

Education and

Training

Associate of Arts: Legal Secretary 2003

Kings College Charlotte, NC

Awards 2

2015 Top Performer, Gold Coin recepiant for 2014, 2016 and 2017, for exemplary performance with Wells Fargo.