LETICIA MORENO
**** *. **. **** **. Apt ****
Austin, TX 78744
********@*****.***
OBJECTIVE
Seeking a position in the administrative assistant to help enhance my current skill set and offer my outstanding customer service to those in need.
SKILLS & ABILITIES
Faxing, copying documents, filing, organizing files, data entry, Microsoft word, excel, spreadsheets, powerpoint, answering multi-phone lines, customer service, inventory preparation, process, record and view important documents, general clerical work
EXPERIENCE
Jan 2017-
Present
Tax Examiner, Internal Revenue Service
Input information from W7 to process. Identified and verified applicants’ documents. Returned documents to applicants accordingly. Route of documentation to proper departments. Clerical, Internal Revenue Service
Jan 2008- Jan 2017
Receive, record, sort, batch, associate, control, stage, mail, extract and distribute incoming and outgoing work. Maintain, update, and purge suspense and close files. Examine and perfect documents. Print, associate status sheets and disassembled W-7 w/returns, W-7 w/o returns, CP’s, undeliverables and correspondence. Perform measured and unmeasured duties in a timely manner. Perform a sequence of actions, tasks, related steps and processes, and/or operations in order to resolve recurring problems and to identify and recognize a variety of situations. Performed as back-up Lead on Fridays for multiple teams. Input TIC sheets, answered questions and directed employees to find answers. Provided training and instructions to employees when necessary. Distributed errors to individuals and helped correct them.
EDUCATION
High school diploma, Tucson, AZ, Palo Verde High School May 1997 REFERENCES
Camille Mitchell
Clerk/Friend
*******.*.********@***.***
Henry Pineda
Tax Examiner/ Coworker
*****.*.******@***.***
Mike Littrell
Administrative Secretary/Professional
City Of Westlake Hills
512-***-**** Ext.822
*****@*************.***