ANDREA TILLETT

Everett, WA *****

425-***-****

Organized Patient Service Representative with 17 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Caregiver, NuWest Bellevue, WA 11/2021-02/22

•Greeted Patients

•Registered Patients

•Verified Demographics Information

•Collected Payments

•Filed Documents

•Collected Insurance Information

•Scheduled Appointment

Branch Coordinator, Apria Healthcare Everett, WA 11/2012-04/2020

•Provided excellent customer service to patients and medical staff.

•Built and maintained positive working relationships with patients and staff.

•Managed patient registration process, confirming data accuracy and completeness.

•Handled customer service inquiries in person, via telephone and through email.

•Processed payments using credit cards, maintaining accurate records of transactions.

•Assisted patients in filling out check-in and payment paperwork.

•Organized patient records and database to facilitate information storage and retrieval.

•Responded to inquiries by directing calls to appropriate personnel.

•Facilitated communication between patients and various departments and staff.

•Delivered support to medical staff in completion of patient paperwork.

•Engaged with patients to provide critical information.

•Answered incoming calls, scheduled appointments and filed medical records.

•Provided excellent customer service to patients and medical staff.

•Trained new staff on filing, phone etiquette and other office duties.

•Taught patients and families to use at-home medical equipment.

•Filed and maintained patient records in accordance with HIPAA regulations.

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