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Service Representative Customer Support

Location:
Rosholt, WI
Posted:
March 15, 2023

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Resume:

*:**¢

Barbara_Zblewski_Resume Feb.

\ Zblewski

Rosholt, V BZ 715-***-**** advxoz@r.postjobfree.com

PROFEL-e; Capable pharmacy team member proficient in assisting pharmacists with

SUMMARY preparing prescriptions and meeting customer needs. Safety-oriented and well-

organized with solid experience coordinating with insurance providers,

prescribers and individuals to address issues. Good relationship-building and

multitasking skills. Knowledgeable about FDA drug safety guidelines. Detail

oriented with a commitment to maintaining high quality assurance and control

standards when filling prescriptions. Waiting on customers with confidence,

assurance, and empathy, and helping them find what they need in hopes of them

returning to our company for assistance.

SKILLS b * Pharmaceutical Preparation —* Prescription Filing

¢ Pharmacy Automation * Problem-Solving Skills

* Updating Medication Histories * Quality Assurance and Control

* Patient Confidentiality * Cash Register Operations

*¢ Drug Inventory Control

WORK HISTORY OCERTIFIED PHARMACY TECHNICIAN 09/1997 to 04/2020

Copps/Aurora/Pick N Save Wisconsin Rapids, Rothschild, Wi

* Counted, measured, and compounded medications following standard

procedures.

¢ Entered and processed patients' prescriptions into internal system.

* Coordinated verification and filling of more than 160 daily prescriptions in

high-volume 200 pharmacy environment.

* Calculated dosage, filled prescriptions, and prepared prescription labels with

absolute accuracy.

CUSTOMER SERVICE REPRESENTATIVE/MAIL ROOM 01/1978 to

09/1996

Herrschners Stevens Point, WI

¢ Provided primary customer support to internal and external customers.

* Maintained customer satisfaction with forward-thinking strategies focused on

addressing customer needs and resolving concerns.

¢ Handled customer inquiries and suggestions courteously and professionally.

* Recommended, selected and helped locate and obtain out-of-stock product

based on customer requests.

EDUCATION Certificate Health Unit Coordination

Mid-State Technical College, Wisconsin Rapids, WI

OAssociate of Science Medical Coder EXPECTED IN 05/2024

Mid-State Technical College, Wisconsin Rapids, WI

OGED 09/1977

Lincoln High School, Wisconsin Rapids, Wi 54494



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