Service Representative Customer Support
Resume:
Barbara_Zblewski_Resume Feb.
\ Zblewski
Rosholt, V BZ 715-***-**** *******@*****.***
PROFEL-e; Capable pharmacy team member proficient in assisting pharmacists with
SUMMARY preparing prescriptions and meeting customer needs. Safety-oriented and well-
organized with solid experience coordinating with insurance providers,
prescribers and individuals to address issues. Good relationship-building and
multitasking skills. Knowledgeable about FDA drug safety guidelines. Detail
oriented with a commitment to maintaining high quality assurance and control
standards when filling prescriptions. Waiting on customers with confidence,
assurance, and empathy, and helping them find what they need in hopes of them
returning to our company for assistance.
SKILLS b * Pharmaceutical Preparation —* Prescription Filing
¢ Pharmacy Automation * Problem-Solving Skills
* Updating Medication Histories * Quality Assurance and Control
* Patient Confidentiality * Cash Register Operations
*¢ Drug Inventory Control
WORK HISTORY OCERTIFIED PHARMACY TECHNICIAN 09/1997 to 04/2020
Copps/Aurora/Pick N Save Wisconsin Rapids, Rothschild, Wi
* Counted, measured, and compounded medications following standard
procedures.
¢ Entered and processed patients' prescriptions into internal system.
* Coordinated verification and filling of more than 160 daily prescriptions in
high-volume 200 pharmacy environment.
* Calculated dosage, filled prescriptions, and prepared prescription labels with
absolute accuracy.
CUSTOMER SERVICE REPRESENTATIVE/MAIL ROOM 01/1978 to
09/1996
Herrschners Stevens Point, WI
¢ Provided primary customer support to internal and external customers.
* Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
¢ Handled customer inquiries and suggestions courteously and professionally.
* Recommended, selected and helped locate and obtain out-of-stock product
based on customer requests.
EDUCATION Certificate Health Unit Coordination
Mid-State Technical College, Wisconsin Rapids, WI
OAssociate of Science Medical Coder EXPECTED IN 05/2024
Mid-State Technical College, Wisconsin Rapids, WI
OGED 09/1977
Lincoln High School, Wisconsin Rapids, Wi 54494
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