Service Representative Customer
Resume:
Jeri L Laird
LeRoy, NY 14482
Objective: To obtain a full time position where both my education and experience will be utilized.
Education
AAS Human Services, 2001
AAS Alcohol Substance Abuse Studies, 2001
Certification in Gerontology, 2001
Genesee Community College, Batavia, NY
Summary of Qualifications
20 Years Experience in the Human Service Field working with adults with developmental disabilities/ psychiatric disabilities
10 Years Experience working with persons with a duo diagnosis of mental illness and drug addictions
10 Years Experience Developing Service Plans using a person centered planning approach
5 Years Experience Assisting persons with developmental disabilities/psychiatric disabilities with vocational skill assessments
15 Years Experience in Benefit Management and linkage to services and service providers
15 Years Experience in Life skill Assessment
1 Year Supervisory Experience
Relevant Skills and Experiences
Facilitated classes at Genesee County Mental Health and Orleans County Mental Health on Vocational Readiness
Facilitated MICA Support Groups
Worked with service providers, group homes, psychiatrists, physicians and families of individuals to ensure the needs of consumers were being met
Job coached and assisted with training of individuals in jobs within the community
Completed Monthly Summaries, Vesid Reports and Billing
Provided Direct Care to individuals with developmental disabilities
Prior certifications in med administration, scip training, AMAP, CPR and First Aid
Formerly PCA Licensed
Administrative Skills
Completed all progress notes, documentation and monthly reports in a timely manner
Able to type 40 WPM
Proficiency in Microsoft Word, Medisked, Awards, Care Connect, Epic, Excel, Internet, Filing, Multiline Phone System, Faxing, Copy Machine
Experienced In insurance reconciliations, prior authorizations, disbursing insurance payments to patient accounts
Excellent Written and Verbal Communication Skills
Employment History
04/20-9/22—Residential Counselor—Living Opportunities of DePaul
07/2013-04/20-- PCA--Venture Forthe Inc.
03/2013-12/2013--PCA--Companion Care
11/2011-03/2012-- Senior Case Manager-- LeRoy Manor
10/2011-03/2012-- Customer Service Representative--Kwik Fill
01/2010-09/2011-- Community Living Instructor --Lifetime Assistance, Leroy, NY
06/2009-09/2009--Customer Service Representative--JP Morgan Chase Bank, Albion, NY
03/2000-05/2005-- Employment Specialist / Case Manager--Genesee ACE Employment Services
*References Available Upon Request
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