Project Coordinator/Technical Support/Telecommunications
Resume:
st
EDUCATION
Covington, Georgia 30016
FREDRICK MARSHALL
PROFILE SUMMARY
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F M
PROFESSIONAL ATTRIBUTES
• Exhibits interpersonal and communication to interact with a diverse audience and build profitable relationships
• Excels at assuring safe work practices are followed at all times and drives safety awareness through leading by example
• Displays exceptional time management skills to handle multiple assignments and prioritize daily workload in a fast-paced, dynamic work environment
• Applies a full range of specialized skills, identifies issues, and provides quick up-and- coming solutions for flawless completion of the task
• Ability to set up and configure server hardware
• Experienced working with the design & networks of access points, fiber networks, and switch equipment
A dedicated, result-driven, and detail-oriented leader, bringing a history of achievement in the telecommunications & networking industry. Excels at providing technical support, improving productivity, and reducing the cost of communications equipment and network via effective planning & management. Instrumental at monitoring network, collecting data, analyzing the operations, training, and motivating staff on how to use the network. Exceptional ability to draft effective recovery plans, and develop new systems to ensure company growth. Core strengths include network designing and IT project management. Hands-on experience in routing, networking, and switching along with familiarity with backup and recovery software.
Network Engineering Program - CCNA
& Microsoft
Omnitech Technical Institute - Decatur,
GA 2008 - 2009
United States Marine Corps Camp -
Pendleton, CA
WORK EXPERIENCE
Technical Support Engineer
Birch/Cbeyond Communication Tier II Jan 2011 – 2017
• Researched, diagnosed, troubleshot, and resolved customer’s network issues in an accurate and timely manner
• Worked with different systems, software, and hardware including data, VOIP, SIP, PRI, ISDN, T1, DSL, and fiber optic circuits
• Diagnosed and troubleshot TCPBX cloud-hosted networks to ensure the stability and quality of Birch/C, beyond customer-based networks
• Followed standard procedures to escalate unresolved issues to appropriate internal departments
COURSES
• CCNA
• A+
• NET+
CORE
COMPETENCIES
• Staff Management
• Scheduling and Evaluations
• Vendor Management
• Budget Forecasting and
Management
• Business and Personnel Conflict
Resolution
• New Product Evaluations
• Disaster Recovery Planning and
Testing
• Material Procurement and
Management
• Computer and Electronic Literate
• Operational Analysis
• Troubleshooting and Installation
• Hardware and WAN Circuit
Knowledge
• Network Management
• VOIP
• Active Directory
REFERENCES
Available upon request
Project Lead
Austin Technology Group Feb 2021 – Jan 2023
• Played a key role in leading and coordinating with GCs/Owners and vendors every week for the flawless execution of the project
• Developed project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility while heading 5 or more technicians daily
• Performed risk management by troubleshooting network, fiber optic, CCTV, and accessed control issues to minimize project risks
Outsource Staffing Contractor/Project Coordinator
Starbucks Project LMI Inc. Nov 2019 - Feb 2021
• Responsible for supervising network cabling and fiber optic infrastructure of new store
• Engaged as a third-party NCR staffing service to provide modifications and completion dates of the projects to Starbucks
• Worked with various vendors and technicians to complete the overall project work and billing for multiple locations throughout the United States Voice, Data, and Fiber Optic Contractor
Sagenet Communication/Black Box Feb 2018 - Nov 2019
• Executed and structured cabling work of voice, data, fiber, and CCTV installation, service, and troubleshooting and repair to keep the workplace organized
• Modified the low voltage category cabling, communications cabling, fiber optic cabling, and other several low voltage cabling systems that require less current to power infrastructural technologies
Networking Contractor
Cox Communications Tier 2 Assurance Tech Aug 2017 - Jan 2018
• Configured, installed, and troubleshot various home network devices, and telephony issues remotely via hyperlinks and shell commands
• Selected and implemented security tools, policies, and procedures in conjunction with the security team
• Liaised with vendors and other IT personnel for problem resolution
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