Service Agent Assistant Production
Resume:
J A R V I S T O R A I N
************@*****.***
Rougemont, NC 27572
PROFESSIONAL SUMMARY
Detail-oriented production team member bringing effective planning and problem- solving abilities. Trained in coordinating and expediting flow of materials to help teams achieve challenging schedule targets. Well-organized and efficient multitasker with good sense of inventory requirements and excellent estimation skills. SKILLS
Microsoft Office Suite Salesforce-System Application Products
(SAP)
Highly-motivated Detail-oriented
Time management
EXPERIENCE
Assistant Production Planner, Door Store of America, Apr 2022 Oct 2022, Raleigh, NC Established and prepared product construction directions, locations and information on required materials, tools, equipment, number of workers needed and cost projections.
Compiled information such as production rates and progress, materials used, material inventories and customer information to complete status reports. Examined documents, materials and products and monitored work processes to assess accuracy, completeness and conformance to standards and specifications. Collaborated with production teams to update and refine manufacturing processes based on research and market trends.
Customer Service Agent, Sports Endeavors, May 2021 Apr 2022, Mebane, NC Leveraged experience and customer service skills to guide caller toward optimal support options.
Researched issues across multiple databases to fully understand and address concerns.
Connected with prospective, new and established customers to assess and determine individual needs.
Built strong knowledge of product line to assist customers in selecting products. Team Lead, Mid-Atlantic STIHL, May 2007 May 2019, Hillsborough, NC Kept close eye on department operations to quickly meet equipment, housekeeping and supply restocking needs.
Coached employees on speed and efficiency to improve team productivity. Prioritized workflow and resolved daily operational challenges to support goal JT
Jan 2009
achievement.
Engaged in continuous improvement activities to enhance team performance and productivity.
Trained employees to follow standard work processes and learn role-specific skills. Conferred with management and supervisors to coordinate operations between departments.
EDUCATION
Bachelor's of Business Administration (Degree, progress Colorado Technical University
Associates, Business System Administration
ECPI College of Technology Raleigh, NC
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