Surgery Scheduler Customer Service

Mark Roark

Pittsburgh, PA

****.*****@*****.***

linkedin.com/in/mark-roark-3065b6159

Summary

Experienced with ambulatory care clinics.

Skilled at scheduling surgical procedures.

Success at partnering with team members.

Managed referral queues in outpatient clinics.

Experience

Program Operations

UW Medicine

Oct 2019 - Sep 2022 (3 years)

Supervised five program coordinators and three patient services specialists. Oversaw multiple areas - work orders, supplies, equipment. Worked on team building and leadership.

Education

University of Washington

Bachelor's degree, Art History, Criticism and Conservation 1989 - 1992

City Colleges of Chicago

Russian Literature, French, Art History

United States Air Force - Witchita Falls, TX

Medical Services Specialist, Medicine

University of Maryland- Munich

Renaissance Art, Post-Impressionism, Weimar history University of Baltimore

University of Baltimore

Foreign studies

University of Washington

Supervision certificate

Mark Roark - page 1

University of Washington

Bachelor of Arts - BA, Art History

Skills

U.S. Health Insurance Portability and Accountability Act (HIPAA) • Medical History • Medical Office • Cultural Competency • Appointment Scheduling • Medical Terminology • Coordinating Schedules • Customer Service • Doctor support • Program Coordination Honors & Awards

Cares Award nominee - Harborview Medical Center

Mark Roark - page 2

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