La Shawn N. Gaines

*** **** *****

Phone: 216-***-*****

E-mail: advxlb@r.postjobfree.com

Objectives

Exception customer service; develops an atmosphere of trust to build rapport and foster and maintain relationships

Positive attitude with a strong work ethic

Professional telephone etiquette and operations; handles customer inquiries and phone presentations in a professional manner

Excellent verbal communication skills; communicates clearly and effectively to meet the goals and objectives of company and customers

Education

Glenville High School (August !990)

High School Diploma

Cuyahoga Community College (1992-1993)

General Studies

Remington College (2015-2016)

Experience

Greeter (March 2021 –August 2022)

Snider and Blake Temporary Services (Cleveland, Ohio)

Answer phones and questions; Greeted customers and Funeral Directors coming for birth and death certificate

Usher/Ticket Taker (August 2017-September 2020)

Progressive Field (Cleveland, Ohio)

Assist Cleveland Indians fans with questions and general directions while visiting Progressive Field Ball Park; any emergencies that may arise

Guest Service Representative (September 2016-May 2019)

Rocket Mortgage Fieldhouse (Cleveland, Ohio)

Greet guest as the come to Rocket Mortgage Fieldhouse for events; Answer question concerning seating, concessions, restroom, or any emergency issues that may arise

Switchboard Receptionist (April 2015-March 2016)

Franklin Plaza Rehabilitation Center (Cleveland, Ohio)

Perform Clerical support in an efficient manner in accordance with established procedures, as the receptionist delegated administrative authority; and carry out assigned duties

Traffic Clerk (October 2015-December 2015)

Cargill Salt (Cleveland, Ohio)

Check in and out salt pickup trucks through SAP computer system, make sure before driver leaves, they have the proper paperwork in hand and filing by number system

Telephone Sales Representative (December 2013-March 2014)

S & P Data (Cleveland, Ohio)

Answer incoming and outgoing calls from potential customer combining suppliers of natural gas and electricity; explained all services, program requirements, program benefits and up-sale products and services

Retention Specialist (June 2012- December 2013)

Revol Wireless (Independence, Ohio)

Answer phones call from customers concerning product purchase, handled calls to resolve inquires, concern and complaints

Successfully answered calls at a rate of 89% or better, increasing revenue and customer satisfaction

Medicare Part D (October 2010-Febraury 2012)

Received inbound phone calls from Senior citizen and disabled American concerning their Prescription Drug Plan

Enrolled individuals into the prescription plan of choice

Adhered to the company’s Business Conduct Statement and code of Ethics (HIPPA)

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c

Skills

Call Center

Customer Service

Medical Terminology

Medical Records

Security

Office Assistant

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