Loan Processor or Administrative Assistant
Resume:
CELIA FLORES
SUMMARY
●Candidate has over 10 years of experience in a fast-paced mortgage corporate banking loan fulfillment setting in Loan Processing/Loan Data Entry and Administrative Assistant positions to Vice Presidents, Loan Officers and Team Leads for the Mortgage Processing, Underwriting and Funding Department.
●Customer Service and Teamwork driven to make our monthly goals. Leading to a 100% increase in accuracy as well as completing these projects in a timely manner. Assisted Human Resource monitor for Covid 19 in it's high peak season making sure no employees had symptoms while working onsite. Ensuring the safety of all staff employees or any emergencies that would arise.
SKILLS
●Proficient in Microsoft Office Suite (including Excel and Word), HTML, Adobe, Opti’s, MLCS, SLIM, HMDA, Prime Alliance, Symitar, Visual Banker (Equity), FNMAE, DU/LP, AUS, entry level Encompass. Process credit cards and checks for appraisal fees, UAR request for new hires, request check from A/P to pay vendors. Able to operate very busy all multi-line phones, PBX switchboards, copiers/scanners, printers, postage machine. Supervised the Frontline cashiers/cash registers, Customer Service Desk, Cash Vault room, stockroom and inventory merchandise in a retail store capacity.
EXPERIENCE
Shrinkage Control Associate
Burlington Coat Factory April 2022- Present
Responsibilities: Patrol the store and staff designated posts within Burlington Stores wearing the Burlington Loss Prevention Uniform to create a visible security presence to customers and associates. Identify report and resolve matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per company standards.
Administrative Assistant July 2018- May 2021
East West Bank
Team Adhoc 911 – East West Bank September 2016 – July 2018
Loan Services Specialist (Contract)
●Assist the Vice President of the Mortgage Loan Underwriting and Processing Team with daily Reg B reports, other reports such as updating Team Lead name and Projected Closing date in Encompass, daily calling of Escrow Companies for loan documents signing status for Month-end goals. Monitor daily attendance list for Covid 19 rotation of all onsite employees in the morning. Then review the Senior Administrative Assistant and then forwarded to HR. Supports and Loan Entry, Appraisal Coordinator, Loan Processors, Underwriters, and the Funding Department if back up when the department is missing people.
●Appraisal Coordinator back up with mailing appraisals to borrowers and emailing a copy of the report to the Loan Officer and Loan Processor
●Assisting with Pulling up Property Profiles and valuation on rental properties for various property if needed.
●Received Original signed Loan Documents via FedEx, GSL, UPS, USPS, and Escrow messengers for the Funding Department daily and making sure the signed Loan Documents are log and assign to a Loan Funder.
●Sort out the interoffice/USPS mail correspondence and deliver to the addressed individual or department two times daily.
●Maintains Loan Processors work hours schedule, phone lists, order supplies, open New Hire User Access Request for Vice President. Request checks for Vendors for reimbursements for company events. Submit User Access Request for new employers for different applications in Encompass.
●Office functions: operate any copier, printers, mail postage, office phones, ordered supplies for the office if needed. Fix copier or printer if it is not working and/or call for a Service Technician to service the problem.
Logix Federal Credit Union/ Ronin Staffing Aug 2010 - Sep 2016
Loan Set Up Origination Processor (Contract)
●Working and setting up new files for Loan Processing team, Appraisal Coordinator, Quality Control, opened title/Escrow and appraisals all loans, ordered supplies for office, requested HOA certification documents, requested tax transcripts for files with tax returns, canceled and denied files from system.
●Typed labels for file, legal folders, appraisal envelopes and approval letters.
●Printed appraisals, flood certifications, prelims and updated information into Prime Alliance, audited files for completeness then handed over to file to the loan processor to review.
●Faxed borrower information to title and escrow database, borrowers’ authorizations, mortgage statements, insurance declaration page, and other documentation to complete files, complete verification of employment.
●Made Welcome call to borrowers and provided the name and email address of the Loan Processor who will be processing their loan.
●Trained and show the process to all incoming new employees on entering data into Prime Alliance.
●Acted as the receptionist and first point of contact, greeting customers and vendors.
●Developed marketing for the home loan center and assisted with the development and implementation of the office marketing plans.
●Constructed and maintained a compilation of marketing tools and materials for review and use by office staff marketing plans.
●Processed conventional single family and multi-family residential loan applications for completeness and accuracy.
●Ensured excellence in customer service through a focused approach.
●Provided a more customer service experience for customers.
●Loan Processor working on high volume loans and loan consultants funding at least $15K-$20K to meet monthly goals and always made sure we gave each customer top notch customer service.
EDUCATION
High School Diploma
Garfield High School, Los Angeles, California
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