Customer Service Retail Store

Shai Silver

917-***-****; ***********@*******.***

CORE COMPETENCIES

Strong Communication

Highly Organized

Detail Oriented

Quick Learner

Time Management

Team Player

EMPLOYMENT HISTORY

Villa Formia Pizza & Restaurant, Lynbrook, NY 2021- 2023

Hot Bagel, Brooklyn, NY 2011 – 2021

Owner/Operator

Oversaw the day to day operations of a retail store that sold pizza, Italian food, bagels, rolls, etc. with annual sales of $1 million

Supervised 6-12 employees to ensure work is done efficiently and in a timely fashion

Bought ingredients from both vendors and a restaurant supply location

Managed and oversaw the baking process of bagels, rolls and baked goods as well as the chef and cooks

Handled the inventory, bills, banking, and health inspections from the city departments

Assisted walk in customers with orders and handle cash transactions accurately

Managed and handled POS system

Coordinated deliveries of food orders by routing drivers based on area, ensuring accuracy, timeliness, with a great customer service attitude

Worked with several restaurant platforms to manage deliveries: Uber Eats, Grub Hub, Door dash and Slice

South Brooklyn Beverage, Brooklyn, NY 2007 – 2019

Owner/Operator

Oversaw a wholesale route in Brooklyn that sold various non-alcoholic beverages to local customers with annual sales of $2M

Took orders daily in order to have the truck prepared for the next business day

Supervised two drivers and two sales staff employees and ensured that work was done efficiently

Maintained the route from a company called Big Geyser and sold and delivered merchandise daily

Managed an employee who picked up the truck each morning and returned it at the end of each day

Maintained inventory and collected money from the retailers and wholesalers

Checked over bills for personal accounting purposes as well as any necessary tax forms

EDUCATION

Brooklyn College, CUNY, Brooklyn, NY – BS in Math and Computers 2005

Israel Defense Force, Israel 1998 – 2001

SKILLS

Microsoft Word, Excel and PowerPoint; Google Drive; Language: Fluent: Hebrew

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