Desk Agent Front
Resume:
Yasmin Abdul-Ghafur
Para Professional - Community Counseling Center
Cape Girardeau, MO 63701
**********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Para Professional
Community Counseling Center - Cape Girardeau, MO
June 2016 to October 2019
Provided support and supervision to young adults with mental diagnoses work on goals to transition into independent living;
Cashier
Sears Grand - Cape Girardeau, MO
May 2016 to September 2016
Greeted customers upon entering store, assisted with cashing out selected items according to advertised price
Secretary
Above All Personnel at Disability Determinations - Cape Girardeau, MO September 2015 to January 2016
Answered incoming calls and directed to appropriate person, paid vendors, sent out questionnaires to gather information needed, made calls to claimants to remind of upcoming appointments. Sent out request to medical facilities or providers for records, via fax or mail, scanned incoming mail received. Followed law according to HIPAA. Ward Clerk/ Medical Records
Pilgrim Manor Guest Care - Los Angeles, CA
November 2010 to January 2015
Maintained the medical records for 147 residents, prepared paper work for doctor appointments, following up for return visits. Worked with the D.O.N., sending monthly health reports to doctors and receiving them back to keep records in compliance with state laws. Received and faxed lab results to appropriate doctors. Complied list for over the counter medicines and supplies the nurses would need to care for residents. Worked with residents as needed doing CNA work.
Certified Nursing Assistant
Riverview Nursing Home - Bossier City, LA
September 2009 to June 2010
Assisted residents with daily living skills.
Financial Advisor
J.P. Morgan & Chase - Kennesaw, GA
October 2004 to June 2009
Maintained the credit card accounts of clients via phone/email. Gave account information on promotional purchases and conflict resolution. Advised clients of account upgrade options.
Manager
Cash Express - East Orange, NJ
December 2002 to April 2004
Cashed checks and sold money orders, and phone cards. Verified checks via bank or employer. Sent money transfers via Money Gram and Western Union. Was Compliance Officer for Western Union. Made deposits and money pickups when CEO was not available. Education
Associate in Allied Health
Bossier Parish Community College - Bossier City, LA April 2015
Certificate in Allied Health
Kennesaw State University Continuing Education - Kennesaw, GA February 2009 to June 2009
Skills
• training
• Microsoft Office
• Scheduling
• English
• Teaching
• Medical Records
• Word Processing
• Administrative Experience
• Customer Service
• Medical Terminology
• Clerical Experience
• Interviewing
• Computer Literacy
• Social Work
• Driving
• Conflict Management
• Developmental Disabilities Experience
• Experience Working With Students
• Time Management
• Classroom Management
• HIPAA
• Vital Signs
Certifications and Licenses
CPR
Assessments
Intermediate Word Processing with Microsoft Word — Familiar July 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with
sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with
sensitivity Full results: Highly Proficient
Work Style: Reliability — Proficient
May 2020
Tendency to be dependable and come to work
Full results: Proficient
Case Management & Social Work — Proficient
August 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Front Desk Agent (Hotel) — Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with
sensitivity Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with
sensitivity Full results: Highly Proficient
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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