Customer service representative

ELISANDRO (SONNY) CHALAMBAGA

*** ********** *****, *******, ***** 79703 Home: 432-***-**** Cell: 432-***-****

*****.**********@*****.***

Summary

Results oriented Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently and years of supervisory experience

Skills

Team Management Meticulous attention to detail

Focused on customer satisfaction Courtesy

Conflict resolution techniques Training and development

Accomplishments

Supervised a team of customer service representatives in receiving an excellent rating in customer service satisfaction statistics for each of four quarters in 2014.

Experience

Instacart – Midland, Texas

Independent Shopper – 5/23/16 to present

Shopping for customers groceries through an app and tiemely deliverey to their home.

Robert Half / West Texas Gas/Gascard - Midland, Texas

Collection Agent - 09/15 to 03/16

Called customers to collect on outstanding accounts, communicating with the warehouses that delivered the products to assure needed information was available to them and reporting to the Credit Manager for changes in new business.

Temp agency assignment was completed.

Southwest 66 Credit Union – Odessa, Texas

Call Center Supervisor – 06/15 to 09/15

Supervised the call center by overseeing the daily tasks of the call center representatives, completing performance analysis, training and running reports for the Bank Manager.

Financially unable to continue commuting the miles to the workplace

Maximus – Midland, Texas

Call Center Supervisor – 09/11 to 11/14/2014

Supervised a team of customer service representative in a call center environment contracting with the Health and Human Services Commission of Texas. Services offered included supplying information and taking applications for Food Stamps, Children and Adult Medicaid, Temporary assistance to needy families, Medicare Savings Program and Medicaid for the Elderly and People with Disabilities.

Laid off as company moved to San Antonio

Pecos County Sheriff’s Office – Fort Stockton, Texas

Jail Administrator - 11/2008 to 6/2011 (Retired)

Responsible for overseeing the daily tasks and functions of a 50 bed correctional facility.

Jailer (Certified) - 09/2007 to 11/2008 (Promoted to Administrator)

Completed all required daily tasks of the job description.

Resigned on good terms and moved to Midland, Texasl

Texas Youth Commission - Sheffield, Texas

Security Unit Supervisor - 05/2001 to 09/2007 (Facility Shutdown)

Supervised staff and responsible for overseeing the daily tasks and functions of a 15 bed Juvenile facility for the Texas Youth Commission.

Juvenile Corrections Officer (Lieutenant VI) - 07/1999 to 05/2001 (Promoted to Security Supervisor)

Led a platoon of 16 cadets in a secure juvenile facility

Pecos County Juvenile Services – Fort Stockton, Texas

Juvenile Detention Supervisor - 10/1993 to 07/1999 (Advancement to Correction Officer)

Responsible for the daily tasks and functions of a 25 bed juvenile detention facility

Juvenile Detention Officer – 08/1992 to 10/1993 (Promoted to Supervisor)

Texas/New Mexico Power Company – Fort Stockton, Texas

Meter Reader – 03/1989 to 08/1992

Pecos County Juvenile Services – Fort Stockton, Texas

Juvenile Detention Officer 11/1986 to 03/1989

Firestone Test Center – Fort Stockton, Texas

Test Driver 05/1977 to 11/1986

Education

Management

Workplace Education

Completed customer service management training; customer service manager certificate (CSMC)

Business

Midland College

Completed 23 semester hours

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