IT/Tester/Software/Analyst/Customer Service/Multitask/Hard Worker

Mobile: 832-***-****

********.*.******@*******.***

Jonathan Watson

Objective

A growth position in IT leading to increased customer satisfaction and the development of long-term successful software and stable infrastructure or data warehousing across all segments for the growth/success of the firm.

Education

1995–1999 Texas A&M University College Station, TX

B.B.A.— Dual Major; Management Information Systems (MIS) and Marketing

Graduated with 3.25 G.P.A (including Honors courses)

Highly involved: Association of Information Technology Professionals, OPAS, AMA and additional volunteer organizations.

Computing Skills

Languages: C++, VMS, PL/SQL, Visual Basic, HTML/Java/XML, Perl, TSL

Software: Microsoft Office (All), Seagate/EMC/Veritas backups, Oracle, Sun Solaris, Linux, Unix – AIX, HP-UX, Crystal Reports, PVCS

Networking: TCP/IP, SPX/IPX, X25, Open VMS/VAX, Cisco routing

Experience

2016-2017 HMT Tomball, TX

Systems Support/Windows User Platform Configuration

Responsible for Troubleshooting, Identifying and Resolving User Support Issues and System/Platform Integration.

Identified and addressed user hardware needs and devices to complete job functions with minimal issues and latest tools, software/hardware to increase end user efficiency and productivity.

Troubleshooted Printers, Network Devices, Backup Device Systems and other IT hardware required for end users to perform job functions.

2011 Groves Industrial Supply Houston, TX

Systems Analyst

Responsible for development/improvement of existing order pulling and inventory control applications.

Identified and addressed areas of concern for management by creating new metrics and customized reports through creating queries in legacy database(s).

Implemented batchjobs that reported daily usage & productivity metrics and ran them prior to database truncation that occurred nightly, post-production.

Assisted in testing and resolution of issues surrounding the release of RFID Inventory system for large companies like Bell Helicopter, Lockheed Martin, etc.

2008 Bridgeway Software Houston, TX

Quality Assurance Analyst

Responsible for testing/development of eCounsel, Suite Manager, and Corridor software applications

Serviced unique requests from customers to develop custom tailored solutions and implementations of the software in different environments.

Identified specific customer problems along with development staff, offered solutions and developed fixes to invoicing fixes, database or table/index related errors and addressed individual SQL or embedded SQL scripts as necessary.

Supported implementation specialists and Database Administrators who would go onsite and verify that the customer’s databases and applications were integrating successfully with the software.

Tracked clients and their contact information along with reporting/visibility to users of the specific solutions Bridgeway offered at their time to their end users.

2006–2007 Quest Software Houston, TX

Quality Control Engineer / Solutions Architect

Responsible for testing/development of Quest Central, Toad for Oracle, and Spotlight on Sybase.

Generated unique test plans and corresponding test cases to verify software functionality and data integrity across multiple database platforms.

Identified and tested multiple integration points across several database products and different o/s platforms.

Oversight for end-user, and internal documentation on several different projects at once.

Was responsible for validating and presenting solutions to Bank of America, JP Morgan Chase, Price Waterhouse-Coopers, and other Fortune 500 firms.

Positioned Quest’s Oracle tools and related Database Management solutions to a growing segment of DBA’s, Developers, and Project Managers who had to manage visibility and performance of their SDLC.

Attended large trade shows and spoke to national audiences on Best Practice techniques used to streamline software development with the Quest Toad Development Suite.

Analyzed development requirements to generate specific test beds, and test cases that verified the intended functionality was correctly built into the software.

2002–2005 First Data Houston, TX

Quality Assurance Analyst

Extremely proficient with various standard IT tools like Mercury Interactive’s Test Director\WinRunner, and Merant’s PVCS Dimensions.

Used basic SQL and advanced SQL server commands/queries on a daily basis to harvest and verify data integrity across many different platforms.

Skilled in testing/analyzing XML tags and java-style middleware(s) that drop their data into a number of different relational databases.

Developed a thorough systems design view that allowed me to accurately forecast the effects of newly developed code being released to production.

Have participated in several enterprise-wide Projects and initiatives.

Helped prepare in releasing TeleCheck’s first GUI debit products, internet check acceptance, and electronic check processing products from creation to use by several Fortune 100 companies.

Participated in creation of TeleCheck's first CRM tool, and a familiar participant in Sarbanes-Oxley requirements during software development.

Produced excellent documentation that is specific, and user-friendly enough, that anyone could pick it up and reproduce specific any one of a number specific test results.

Have been involved in adding new clients from soliciting user requirements, through UAT testing in real-time, to implementing this software in production.

Possess a thorough understanding of object-oriented software design and was a participant in the Agile software development lifecycle.

Extensive experience in manual and automated software testing against a changing variety of IT frameworks.

Improved applications that are responsible for $500 million in revenue generation annually.

Tested a completely new revenue-generation system (Auth) for Oracle 9i2/10g Databases with custom-tailored transaction processing solutions in a Sun Solaris environment.

2000-2001 TeleCheck/FirstData Houston, TX

Online Technician

Experience overseeing and operating a large IT infrastructure that supports well over 100,000 merchants annually on a 24 hour/round the clock basis.

Was the primary point of contact for a significant call center who implemented trucking solutions hourly in an extremely large Avaya-based network.

Monitored and supported dozens of robust Unix and Solaris servers and troubleshooted the problems/issues that occurred with these systems daily.

Practice identifying and troubleshooting frame-relay circuits that are down, network devices that are impaired, and other assorted physical layer issues.

Highly skilled in providing customer service and support that goes beyond expectation found in a typical real-time production environment.

Unique training in troubleshooting/operating Sun Solaris and VMS servers.

Contact this candidate