Data Entry Customer Service
Resume:
EXPERIENCE
INBOUND STOW/PIT AMBASSADOR, AMAZON FULFILLMENT CENTER SNA4 - RIALTO, CA
OCTOBER 2019-PRESENT
Pioneered the integration of Umbrella Application that has since seen over fifty associates graduate.
Assisted the Learning department on minimizing time spent on Safety School while still delivering critical information.
Collaborated with other departments to maximize pallet space and uphold pallet height and weight standards.
Onboard and trained over seventy-seven new associate, internal transfers and managers meeting departments’ need.
Assume the critical role of Problem-Solve and assist with flow operations by resolving problems in stow department.
Attained an ambassador score card of 95% for the year of 2022.
LEARNING TRAINER, JACK IN THE BOX - SAN BERNARDINO, CA
SEPTEMBER 2016-MARCH 2019
Supervised and directed teams of eight employees in delivering premium customer satisfaction.
Coached and developed employees based off performance and customer reviews.
Achieved being top store averaging 98% on customer survey reviews.
LEAD SERVER, ROSA’S CAFÉ - DENTON, TX
JUNE 2015-JULY 2016
Managed and communicated with twenty-two servers and staff members to effectively foster a team-oriented environment.
Created a positive employee and guest experience listening to their needs and provide options to meet request.
Trained new wait staff team members in procedures and standards of establishment.
ASSISTANT MANAGER, GOLDEN CORRAL BUFFET AND GRILL - DENTON, TX
NOVEMBER 2012-FEBRUARY 2015
Resolved problems or concerns to satisfaction of involved parties.
Assed employee schedules for effectiveness and approved timesheets.
Worked closely with 15, chef, servers, and cooks to determine menu plans for special event or occasions.
GENESIS BAYLON
STOW/PIT AMBASSADOR
CONTACT
*************@*****.***
Highland California
PROFILE
Friendly, passionate, driven and professional customer service with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Positive, emphatic, and outgoing team professional with team-player mentality. Looking for a new position as a Learning Trainer to grow my career further.
EDUCATION
San Andreas High School 05/2012
High School Diploma
KEY SKILLS & CHARACTERISTICS
MS office suite Poised under pressure Fluent Spanish Critical thinking Strong work ethic Visual inspections Team Player Quick learner Data entry Problem-Solving Customer service Strong interpersonal and communication skills Time management Multi-task Data driven Organized
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