Service Representative Customer

NEETU SAINI

Brampton, Ontario• advx99@r.postjobfree.com • 647-***-****

Customer Service Representative

Summary of Qualifications

• Organized, reliable, efficient and punctual

• Customer service focused; will go the extra miles to ensure customer satisfaction

•Welcome customers and provide information politely and patiently

• Reliable and flexible to meet the needs of business

• Enjoy working with people of all ages and backgrounds

• Ability to work independently and as part of team to complete assigned tasks

Core Skills

• Customer Service

• Self-Motivated Professional

• Good Communication and interpersonal skills

• Strong Problem-Solving

• Excellent analytical and decision-making skills

• Strong numerical ability

• Quick learning and adaptability skills

•Well-developed manual dexterity, adapt well in a fast-paced environment

Education

Master of Science (Physics) 2018

Maharishi Markandeshwar University M.M. Engineering College, Haryana, India

Bachelor of Science 2016

University of Kurukshetra Govt. College for Women, Haryana, India

Work Experience

Self-Employed, Home Tutor 2016-2019

●Taught Grade 10 students (10-20) Physics, Chemistry and Mathematics

●Planned and executed instructional activities for all 3 subjects

●Assisted with school home-work assignments

●Provided ideas to enable students to initiate and carry-out school project activities

●Interacted with parents frequently and discussed student’s progress, strategies for improvement both in academics and behavior pattern

●Maintained high scores by intensive and repetitive individual coaching

●Monitored students’ progress to discuss and encourage them

Worked as retail clerk in shoppers drug mart in post office dept. Aug.2020-Jan.2022

Helped customers to transfer money online internationally.

Played role in sending the parcels to their locations by printing the address information with tracking number.

Handed over the parcels to the receivers by checking their IDs.

Helped customers to renew their some of the IDs.

Dealt with all types of customers very kindly.

Used to sell the post office stuff to the customers.

Also used to change the mailing addresses of customers according to their new locations.

Helped customers to know about the stuff they can send to other countries by Canada post services.

Guided customers to fill customs forms either online or manually.

If in case post office wouldn’t have been busy, then used to help in merchandising.

Extra-Curricular Activities

• Participated in cultural activities in school and college

• Got awards many times in race competitions

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