Service Agent Center
Resume:
Zerouali aissa
Professional Summary
Foreign Languages German section Bachelor’s Degree in Deutsche (Languages, Literature & Civilization educationand translation) Passenger Service Agent Training (The International Airline Ground- handling Company “Swissport”: --Air transport training (IATA) Check-in training Graphical User Interface (GUI Swissport) training Air Safety Ramp Training:- Risks and human factors- Dangerous goods (DGR 1.5.2 and 1.5.A.1.) -flight dispatcher turn around coordinator -Temporary teaching position at high school2 -Receptionist at Fours points by Sheraton guest service and customer service at Le meridien Hotel -Passenger service agent at the International Ground-handling Company
“Swissport”, Ahmed Ben Bella Airport −QC and MC Bilyap construction vi turism
-Storekeeper and team leader «Daewoo engineering & Construction» -Welder tig
-Kitchen helper -Storekeeper
Work Experience
Quality conroler
Bilyap construction,Turkey, 02/2010-02/2010
Construction quality control is a system of management that ensures that deliverables meet the standards and guidelines set by the client at the beginning of the construction process. This can include a number of criteria such as completing the project within the scope of work. In the end, quality is decided by the client, regulatory bodies, and EPA guidelines.
Storkeeper oil and gas project
Storkeeper,South corea, 13/2012-13/2012
Translator and team leader as head storekeeper Gas project GNL3-Arzew for sonatrach
Languages & Other Interests
Arabic Mother tongue German fluent French fluent English fluent Spanish basic Contact
***.********.*****@*****.***
6 Rue aouf bouameur hai
esabah oran Algeria
https://www.linkedin.com/in/zerouali-
aissa-a95abb156
Skills
Professional
Call center Agent
Reception clerk
Airport customer service
Technical
Education
Bachelor degree in German langue
University of Art and foreing
languages, Oran, Algeria, 06/2004 –
09/2008
German langues education and
translation
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