Technical Support Engineer

Balmukand Saini

“Madhu Sadan”

Plot No: ** Majhela Road

Madanganj Kishangarh Mob. 91-823*******

Dist Ajmer 305801. E-Mail-ID *****.*********@*****.*** Experience

1. 5 Years Worked in Bandhan Bank Ltd IT Deputy Manager 28 Jun 2017 To 08 Dec 2022 Jaipur location Rajasthan. Job responsibilities :-

o Manage external vendors within the relevant IT infrastructure areas.

Investigate and resolve complex incidents / problems, working with the partner, other IT staff and vendors where necessary, ensuring that the earliest possible resolution and ensuring the highest level of service is maintained at all times.

Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.

Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.

Handling escalated calls and providing Level 1&2 Technical Support to end-users.

Provides the Remote support & Net meeting support using following software Team Viewer,Video conferencing,

Configure antivirus software to fully protect IT environment. Maintain and configure Banking Security System.

OS security patches update Sophos Antivirus Installation and updating from Back end side & fronted both. Configure antivirus software to fully protect IT environment.

Managing Trend Micro Antivirus Admin console & Client.

Administer IT asset inventories, ensuring records are kept fully up to date.

Managing & Monitoring Network & Coordinate with Vendor.

Maintenance and Installed of all workstations & Laptops with Win 7 & Win 10.

Installation of any Application Software’s.

Configure Network Connectivity.

Outlook Configuration and Backup Recovery.

Assembling & Dissembling PC & Laptop.

Troubleshoot PC problems- Hardware or Software.

Troubleshoot Laptop problems- Hardware or Software.

Printer, Scanner, Optical Drives, Hard Disk Drive and also CCTV Camera installation and maintaining.

Experience in installation of Windows configuration, Technical troubleshooting, support of server Hardware, Operating systems, Microsoft application and Windows 7 & Windows 10.

Installation and configuration of CCTV systems. Along with maintaining, troubleshooting, and repairing CCTV Cameras through vendor.

OS security patches update Sophos Antivirus Installation and updating from Backend side & frontend both. Configure antivirus software to fully protect IT environment. 2

LIPI DATA SYSTEM Jaipur location.

Job responsibilities :-

Installation and give training to operate BNA,ATM,Printers and all kinds of kiosk. Responsible for resolving hardware and OS issues on site related to PCs, in ATM and kiosk.. Resolve problem in PC’s (motherboard, SMPS, mouse, keyboard) if hardware not damage or burned..

Trouble shoots in BNA (Bunch Note Accepter) on site. Give telephonic support to the customer’s.

Trouble shoot in all kind of kiosk like passbook, cash or cheque kiosk on site. Resolve hardware or software problem in all types kiosk. To trouble shoot in LIPI Line printers like 6306, 63012,6050,6605,6610 and Passbook Printer on customer site.

3

HCL INFOSYSTEMS LTD as a Technical support Engineer Form Ajmer location. Job responsibilities :-

Responsible for resolving hardware and OS and S/W issues on site related to PCs, Printers and other computer peripherals.

Resolve problem in PC’s (motherboard, SMPS, mouse, keyboard) if hardware not damage. To trouble shoot in hp Laser-jet printers, Line printers, DMP printer on customer site. Propositional Education

Course University/Board Year of Passing

RHCSA Grass Institute Jaipur 2022

MCA Rajasthan University Jaipur 2013

Academic Education

Course University/Board Year of Passing

M.Sc.(IT) Maharishi Dayanand Saraswati University Ajmer. 2009 B.A. Maharishi Dayanand Saraswati University Ajmer. 2006 Senior Secondary Rajasthan Board Ajmer 2003

Secondary Rajasthan Board Ajmer 2001

Career Objective

I wish to excel along with an organization that offers an enriching, progressive and conducive environment to learn, where my potential will be utilized to its fullest.

Activities and Honors :

Received certificate for Scout, NCC and NSS.

Received certificate for Football, kho-kho.

Personal Details :

Name : Balmukand Saini

Father Name : Sohan Lal Malakar

Mother Name : Santosh Devi

Language : Hindi, English

Local Address : “Madhu Sadan” Plot No: 97 Majhela Road Madanganj Kishangarh Dist Ajmer 305801.

Hobbies :

Listening Music.

Playing Games.

Declaration :

I hereby declare that information provided above is true to the best of my Knowledge. Date

Place (Balmukand Saini)

Contact this candidate