Customer Service
Resume:
Senita Curry
Jacksonville, FL
***********@*****.***
Customer service professional with 8+ years of experience assisting customers with sales, customer experience, and company profitability. A proven track record of using my excellent personal, communication, and organization skills to lead / improve store profits, customer survey scores, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.
Experience
2014 – PRESENT (SEASONAL)
Customer Service / Newman and Watson Tax Solutions, Camden, SC
Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.
Monitored discount opportunities, verified federal ID’s, scheduled, and prepared checks, and resolved purchase orders, contracted, invoiced, and payment discrepancies.
Ensured credits were received for outstanding memos and issued stop-payments or purchase order amendments.
Maintained accounting ledgers by verifying and posting account transactions.
Verified vendor accounts by reconciling monthly statements and related transactions.
2021 – PRESENT
Delivery Driver / Door Dash, Jacksonville, FL
Adhere to strict safety and quality standards while delivering food orders to customers.
Interact with customers and public daily while delivering food orders to customers’ homes, retail, and business locations.
Navigate various routes throughout the area while adhering to a time schedule.
Complete delivery logs and reports for orders delivered or retrieved daily.
2021 – 2021
Delivery Driver / Pizza Hut, Port Orange, FL
Deliver orders to specified addresses in time sensitive manner.
Listen to and resolve customers' complaints regarding products or services.
Collect money from customers, make change, and record transactions on customer receipts, while recording sales or delivery information on daily sales record.
2018 – 2019
Driver / Lyft, Jacksonville, FL
Picked up passengers at prearranged locations or arranged to pick up customers or groups on a regular schedule.
Provided passengers with assistance entering and exiting vehicles and help them with any luggage.
Performed routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.
2015 – 2015
Driver / Uber, Jacksonville, FL
Focused on ensuring on-time delivery within specified timeframes; assist with load / unload process and promote customer loyalty and retention.
Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.
Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.
Loaded and unloaded vehicles identified and took the shortest and fastest root and demonstrated the ability to remain calm in stressful situations.
2014 – 2014
Janitorial / Harvard Staffing, Jacksonville, FL
Performed a variety of cleaning activities such as swept, mopped, polished / vacuumed floors, rugs, shampooed draperies / carpets, dusted and polished furniture.
Dealt with reasonable complaints/requests with professionalism and patience.
Checked stocking levels of all consumables and replaced when appropriate.
Emptied and cleaned trash containers; disposed of trash in a sanitary manner.
Cleaned glass surfaces and washed basins, mirrors, tubs, and showers.
Maintained cleaning equipment and materials in a safe and sanitary working condition.
2009 – 2012
Asst. Youth Advisor / NAACP, Jacksonville FL
Served as a liaison between Juvenile Maintained security, prevented escapes, and ensured enforcement of policies and procedures.
Assisted and instructed juveniles with daily living skills, including personal hygiene and maintenance of living areas and resolved problems and differences among the juveniles.
Completed paperwork on shift including documentation in the logbook, incident reports, probable cause reports, intakes and all other forms as needed.
Supervised juveniles with mental health issues including acute suicidal actions, severe depression, psychosis; making appropriate referrals to mental health professionals for further evaluation.
Services and other outside agencies and the public.
Skills
Customer Service • Quality Focused • Time Management • Service Orientation • MS Office Excellent Interpersonal • Communication Skills • Active Listening • Decision Making
Education / Certifications
Mandarin High School, Jacksonville, FL
High School Diploma
REFERENCES AVAILABLE UPON REQUEST
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