Data Entry Customer Support

Tre’Quan Epps

Suitland, Maryland ***** 434-***-**** *******.****@*******.***

Professional Summary

Diligent Project Manager (PMP) and certified IT technician, boasting a refined arsenal of practical hardware & software maintenance, security, and repair expertise. Additionally experienced in providing excellent customer service, network support to clients, conducting risk mitigation procedures concerning IT infrastructure, and performing upgrades for network devices. Convergent thinker and robust solutionist, possessing a forensic eye for detail. Comfortable collaborating productively within teams, but also equally as effective working as an independent professional, I deploy my critical thinking skills to effectively tackle challenges and resolve issues sustainably.

Skills

Hardware & Software Management

Hardware Repair

Software Debugging

Network Scaling, Security & Connectivity

Routing & Switching

Cybersecurity

Virtualization & OS Management

Cloud Computing

Data Communications

Network & Server Maintenance

Excellent Customer Service

Customer Support

System Administration

MS Suite

Troubleshooting

Patience

Critical Thinking

Superb Written & Verbal Communication

Exemplary Phone Etiquette

Evidence Gathering

Initiative & Innovation

Stress Management

Work History

I.T. Service Technician, 2022 to Current

3b2 Solutions

Configuring device hardware & software to establish operational workstations for apartment and dental office employees

Explaining system diagnostic results to customers, consequently outlining repair/service options to be actioned

Facilitating the improvement of network security, patching software, and installing newly updated versions to eliminate security issues and secure user data

Simplifying and evaluating user problems, utilizing test scripts, personal expertise and streamlined, focused questioning, to achieve best outcomes

Conducting client follow-ups to verify sustainable problem resolution. Ensuring optimal customer satisfaction following support

Liaising with software development team on reported errors to effectively troubleshoot and de-bug niche software related issues

Thoroughly inspecting technical equipment to accurately diagnose operational issues

Maintaining servers and systems to keep networks fully operational during peak periods

Collaborating with vendors to locate replacement components to efficiently build I.T. infrastructure

Removing malware, ransomware, and all other nefarious programming threats from devices

Streamlining equipment repair processes, updating procedures to best improve support action consistency

Implementing customized I.T. infrastructure best tailored to client needs. Liaising with retail stores, restaurants, and entertainment companies such as AMC Theatres to best realize business goals

Chef Grill Master, 2017 to Current

Red Lobster Laurel – MD

Leading and organizing a team of chefs, acting as the Head Cook and Prep, to undertake optimal work processes and quickly meet customer demands

Ensuring all food products are correctly restocked, stored, and dated to maintain optimal levels of inventory

Educating guests on various grilled menu items relevant to their requirements, to best support customers in their decision-making when placing orders

Adapting service operations and staff processes to reduce guest wait times and increase customer satisfaction

Obtaining fresh, local ingredients to improve dish flavors and limit supply operation costs

Utilizing various knives, hand tools and grilling utensils to produce quality dishes congruent with restaurant standards

Teacher's Aide, 2015 to 2018

Step-By-Step Therapeutic Center – Washington D.C.

Performed troubleshooting duties, addressing printer and computer malfunctions accordingly

Writing and executing lesson plans, tracking pupil progress, and identifying additional needs

Provided a fun, safe child-friendly environment for all pupils

Informed parents of their children’s learning development, using daily progress reports

Assisted children with additional needs through the implementation of tailored learning activities and schoolwork assignments

Oversaw student activity in classroom and common areas to monitor behavior appropriately, enforce rules, and support lead teachers enact their agendas

Performed data entry duties via daily computer system log-ins to update relevant records

Education

IT Fundamentals, 2022

NPower - Baltimore

High School Diploma: 2015

CBC High School - Bladensburg, MD

Certifications

Comptia Itf+

Comptia A+

Google IT tech support

Google Project Management

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