Team Leader Associate

KRUTHIKA VASANTH

E-Mail : ************@*****.***

Mobile : +1-312-***-****

Professional Summary

An astute, results-oriented leader with proven success of 4.8 years in Credit Risk management as well as Training and Development in the Service Industry. Designated as Senior Process Associate in TCS-Bangalore (Deutsche Bank – Platinum). Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.

Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and process management. Core Competencies

Operations Management

Monitoring daily operations and looking after the internal reporting systems for monitoring quality.

Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency.

Interacting with clients through e-mails and daily conference calls to review and resolve operational issues as well as implement new process & procedure changes. Process Management

Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.

Overseeing process improvement initiatives through system changes, process re alignment/ redefining & efficiency management.

Team Management

Managing a team of associates, thereby ensuring optimum performance.

Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards.

Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels. Job Profile

TCS, Bangalore as Senior Process Associate and Team Leader Apr’04 – Apr'09 Project Platinum: The Project involves the gathering and validating the base data for the monthly credit risk management report. With the complexity of the Investment Bank’s business and the multitude of systems and processes that capture transactions globally, accurate measurement of credit exposure is a big challenge and this task is met by Paragon, the credit risk management application used by Deutsch Bank. This project covered commercial banking, inventory and ensures that valid exposure values are captured and reported. The other key tasks performed in paragon are Exposure and revenue mapping, (FED) static data maintenance and validation of the Investment Bank’s clients in the system. Team Leader Mar’07 – Apr'09

Instrumental in driving the Platinum Project – Unassigned Trade Reporting Process of Deutsche Bank.

Responsible for the creation as well as periodic revision of Business Process Documentations

Guiding the teams of Unassigned & Unmapped Trade Report

Mentoring 40 members in handling client operations (Deutsche Bank - London, Frankfurt, Germany, Tokyo, Singapore & New York)

Felicitated in 2005 as “Star of the Quarter”

Senior Process Associate Apr’04 – Feb'07

Meeting SLA’s as per client requirement on daily basis and reporting the same

Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.

Proactive initiation in process improvements in relation to the process

Interacting with client (Deutsche Bank) to review and resolve operational issues as well as initiating new process changes.

Handling training and quality aspects of FED process (static data cleansing), which is reconciliation of the static data by validating various source system mappings.

Performing various adhoc tasks based on client request and reporting on a timely basis Academia

Bachelor of Commerce Bangalore University 2004

(Advanced Financial and Management Accounting)

Post Graduation Program Mumbai University 2010

(Financial Management)

IT Credentials

Operating System : Windows NT and UNIX

Office Utilities : MS-Office

Personal Vitae

Date of Birth : 15th October 1983’

Languages : English, Kannada, Telugu and Hindi

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